[rt-users] RT: Int. characters in ticket message - I give up :-(

[Gerald Rüscher]

Ok, after much hassle we've finally managed to make RT (3.0.3)
accept tickets via eMails with international characters.  
I can compose a message with any charactes like öäü and it
creates and displays the ticket nicely.  Big hooray!

However modifying the ticket from within the web interface
now messes up the ISO characters.

For example if I simply comment on a ticket, the ticket text
(with the umlauts) is nicely copied to the web mask but when I 
submit it, the umlauts are garbeled.

For example I create the following ticket via eMail:

>>>
From: Gerald Rüscher <ruescher at math-mail.uni-paderborn.de>
Date: Wed, 2 Jul 2003 16:08:04 +0200
Subject: International Ticket
To: <pem2 at math-mail.uni-paderborn.de>
CC: 
1 umlaut: xöx
aaaa
2 umlauts: xööx
aaaa
3 umlauts: xöööx
aaaa
<<<

Commenting this ticket without modifiying the web mask yields:

>>>>
> [ruescher at math-mail.uni-paderborn.de - Mi 02. Jul 2003, 16:08:24]:
> 
> 1 umlaut: xöx
aaaa
> 2 umlauts: xööx
aaaa
> 3 umlauts: xöööx
aaa
<<<<

The unlauts have been somehow converted and in each line following
a line containing an umlaut, leading characters are dropped.

What's going on here?  Commenting on a ticket doesn't involve any
eMails so why does RT mess up it's own data?  I give up :-)

Jerry


-- 
Gerald Rüscher
Lt. Rechnerbetrieb Mathematik
ruescher at math.upb.de

Universität Paderborn
Fakultät V - Mathematik/Informatik/Elektrotechnik
Warburger Str. 100
D-33098 Paderborn
Tel : 05251/60-2600
Fax : 05251/60-3729