[rt-users] Email gateway problems

[Nic Strong]

Finally got around to the upgrade. Worked a charm. Thanks everyone.

Nic

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Jesse Vincent
Sent: Tuesday, 24 June 2003 4:18 p.m.
To: Nic Strong
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Email gateway problems


Does this still happen with RT 3.0.3? (available, but not yet announced.
That will happen within a few hours.)


On Tue, Jun 24, 2003 at 04:05:00PM +1200, Nic Strong wrote:
> Hi,
> 
> We are having trouble with our RT install here. When ever anybody 
> sends mail with characters greater than 127 ascii in the body (Notes 
> seems good at doing this!) the ticket coming into RT is completely 
> empty. Also if a mime text attachment contains these unprintable 
> characters it is truncated.
> 
> If i manually feed the mail with rt-mailgate I get the following error

> (repeated for every 8bit char).
> 
> Malformed UTF-8 character (unexpected continuation byte 0xa0, with no 
> preceding start byte) in substitution iterator at 
> /usr/lib/perl5/vendor_perl/5.8.0/URI/_query.pm line 38, <> chunk 1.
> 
> I have played around with the EmailInputEncodings array with no luck ?

> Is there anyway of getting these mails into rt or will I have to pipe 
> them through a filter from procmail ?
> 
> 
> Cheers,
> Nic Strong



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