[rt-users] Installation problem

[Matt Kirk]

Anyone have any ideas regarding this error I'm getting during installation?

Creating system user...[Wed Jul  9 05:35:52 2003] [crit]: Found a principal
(1) that was neither a user nor a group
(/opt/rt3/lib/RT/Principal_Overlay.pm:93)
Can't call method "Id" on an undefined value at
/opt/rt3/lib/RT/Group_Overlay.pm line 541.
make: *** [initialize-database] Error 9

--

Matt Kirk - mkirk at sonic.net             Sonic.net, Inc.
Business Development Manager            2260 Apollo Way
707.522.1000 x244 (Voice)               Santa Rosa, CA 95407
707.547.2199 (Fax)                      http://www.sonic.net/  



> -----Original Message-----
> From: Matt Kirk [mailto:mkirk at sonic.net]
> Sent: Tuesday, July 08, 2003 10:56 PM
> To: 'rt-users at lists.fsck.com'
> Subject: [rt-users] Installation problem
> 
> 
> I have successfully installed RT 3.03 on a non-production box to get
> familiar with it and had no problems.  I am now installing it 
> on a Redhat
> 7.3 running kernel 2.4.21 and keep getting the error listed 
> below.  I'm at a
> loss as to why this is failing.  The rt3 database is being created and
> populated with some records.  
> 
> I have all the correct modules installed per "make perl
> sbin/rt-test-dependencies --with-mysql --with-modperl1".  I 
> reinstalled the
> DBD::mysql-2.1028 just to make sure it wasn't a mysql lib problem.
> 
> Here is the error.  Any ideas?
> 
> 
> [root at admin rt-3-0-3]# make initialize-database
> /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init 
> --dba root
> --prompt-for-dba-password
> In order to create a new database and grant RT access to that 
> database,
> this script needs to connect to your mysql instance on 
> localhost as root.
> Please specify that user's database password below. If the user has no
> database
> password, just press return.
> 
> Password: Now creating a database for RT.
> Creating mysql database rt3.
> Now populating database schema.
> Creating database schema.
> schema sucessfully inserted
> Now inserting database ACLs
> Now inserting RT core system objects
> Checking for existing system user...not found.  This appears 
> to be a new
> installation.
> Creating system user...[Wed Jul  9 05:35:52 2003] [crit]: 
> Found a principal
> (1) that was neither a user nor a group
> (/opt/rt3/lib/RT/Principal_Overlay.pm:93)
> Can't call method "Id" on an undefined value at
> /opt/rt3/lib/RT/Group_Overlay.pm line 541.
> make: *** [initialize-database] Error 9
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