[rt-users] Re: Charset

[THAUVIN Blaise (Dir. Informatique)]

Hi,

Caracters have to be stored in the database in UTF-8. If you do your selects with an ISO tool (which a standard VT100 terminal is, or the MySQL control center in Windows), it is absolutely normal that you see caracters like à when reading an UTF coded string. 
If you update the record, you then enter a ISO caracter in the database, it shows ok on a select, but can't show OK from the RT interface. It looks like your browser does not switch to UTF-8 when it should 
Try to look at the encoding menu in IE, and force it to use UTF-8. You should then see the RT interface correctly (the right setting is usually "automatic").

Blaise
-----Message d'origine-----
De : Joao Rechena [mailto:rechena at ispower.org]
Envoyé : mardi 15 juillet 2003 15:11
À : Harald Wagener
Cc : rt-users at lists.fsck.com
Objet : [rt-users] Re: Charset


Greeting Harald I've upgraded to 3.0.4 and it keeps hapening 

for instance é apears à I've changed on the mysql and appears good, but only 
on a select to the database not on the browser...I've tried with IE, mozzila 
, galeon... 

:( 

Any ideias ? 

Regards 

rech 

Harald Wagener writes: 

> 
> On Dienstag, 15. Juli 2003, at 13:44 Uhr, Joao Rechena wrote: 
> 
>> Greetings, after I had my RT-3.0.3 all configured, I've noticed that the 
>> words on the Tickets are appearing with problems on the acents, for 
>> example á or â.
>> I've tried to change directly in the database and it worked, so I believe 
>> that I'm missing something on the RT.
>> Can anyone help me ?
> 
> 3.0.4 has fixes for international characters, so please upgrade and report 
> if that improved things. Especially, Jesse likes people to send emails 
> generating errors, if these still exist in the latest release of RT. 
> 
> Regards,
>     Harald 
> 
 


 --
Joao Rechena
mailto:rechena at ispower.org
http://ispower.org
=============================
"Have no phear I is here" 

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