[rt-users] Mail Gateway issues

[Ryan MacDonald]

Hey Guys,

I'm sure this is a commonly answered email, but I can't seem to find a 
solution that works for me.  I'm running the latest version of RT 
(3.0.4) and have completed all the installation tasks and everything 
appears to be working.  However I can not get the mailgateway portion to 
work correctly.  I've added the required aliases to my /etc/aliases file 
(running sendmail-8.11.6-25.73 on RH7.3):

general:        "|/opt/rt3/bin/rt-mailgate --queue general --action 
correspond --url http://localhost/"
general-comment:        "|/opt/rt3/bin/rt-mailgate --queue general 
--action comment --url http://tickets.hugehosting.com/"
dedicated:      "|/opt/rt3/bin/rt-mailgate --queue dedicated --action 
correspond --url http://tickets.hugehosting.com/"
dedicated-comment:      "|/opt/rt3/bin/rt-mailgate --queue dedicated 
--action comment --url http://tickets.hugehosting.com/"
etc...

I ran into the issue of "smrsh" not being available however the symlink 
fixed this problem.  However now when email is sent to the system I get 
stuck in the queue with the following in the log:

Jul 15 09:58:54 tickets sendmail[19912]: h6FFwsW19912: 
from=<root at tickets.hugehosting.com>, size=283, class=0, nrcpts=1, 
msgid=<Pine.LNX.4.44.0307150958460.19909-100000 at tickets.hugehosting.com>, 
proto=ESMTP, relay=root at localhost
Jul 15 09:58:54 tickets sendmail[19913]: h6FFwsW19912: 
to="|/opt/rt3/bin/rt-mailgate --queue private --action correspond --url 
http://tickets.hugehosting.com/", 
ctladdr=<private at tickets.hugehosting.com> (8/0), delay=00:00:00, 
xdelay=00:00:00, mailer=prog, pri=30018, dsn=4.0.0, stat=Deferred: prog 
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

I've tried multiple permissions changes, and searched all over google 
and other sources to find a solution.  However with no luck.

Can anyone help?

Thanks in advance,
Ryan