[rt-users] Mail Gateway issues

[Robert Joost]

Does your sendmail.mc have the following features?

define(`confEBINDIR', `/usr/libexec')dnl
FEATURE(`smrsh',`/usr/local/libexec/smrsh')dnl

That's what I got in my sendmail.mc, and you got the link to rt-mailgate
correct. Maybe you're not actually calling smrsh correctly.

It's a sendmail issue though, not an rt problem.

On Tue, 2003-07-15 at 10:48, Greg.Hering at bench.com wrote:
> Can you run sendmail manually?
> 
> What do you mean by 'smrsh' not available.
> On my system 'man smrsh' said to put the link in /var/adm/sm.bin, and in there I have a link
> 
>   rt-mailgate -> /opt/rt3/bin/rt-mailgate.
> 
> Can you describe that setup?
> 
> 
> 
> Gregory L. Hering
> (256) 722-6420
> 4807 Bradford Dr
> Benchmark Electronics, Inc.
> Huntsville, Al 35805
>  
> 
> 
> -----Original Message-----
> From: Ryan MacDonald [mailto:ryan at hugehosting.com] 
> Sent: Tuesday, July 15, 2003 11:02 AM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Mail Gateway issues
> 
> 
> Hey Guys,
> 
> I'm sure this is a commonly answered email, but I can't seem to find a 
> solution that works for me.  I'm running the latest version of RT 
> (3.0.4) and have completed all the installation tasks and everything 
> appears to be working.  However I can not get the mailgateway portion to 
> work correctly.  I've added the required aliases to my /etc/aliases file 
> (running sendmail-8.11.6-25.73 on RH7.3):
> 
> general:        "|/opt/rt3/bin/rt-mailgate --queue general --action 
> correspond --url http://localhost/"
> general-comment:        "|/opt/rt3/bin/rt-mailgate --queue general 
> --action comment --url http://tickets.hugehosting.com/"
> dedicated:      "|/opt/rt3/bin/rt-mailgate --queue dedicated --action 
> correspond --url http://tickets.hugehosting.com/"
> dedicated-comment:      "|/opt/rt3/bin/rt-mailgate --queue dedicated 
> --action comment --url http://tickets.hugehosting.com/"
> etc...
> 
> I ran into the issue of "smrsh" not being available however the symlink 
> fixed this problem.  However now when email is sent to the system I get 
> stuck in the queue with the following in the log:
> 
> Jul 15 09:58:54 tickets sendmail[19912]: h6FFwsW19912: 
> from=<root at tickets.hugehosting.com>, size=283, class=0, nrcpts=1, 
> msgid=<Pine.LNX.4.44.0307150958460.19909-100000 at tickets.hugehosting.com>, 
> proto=ESMTP, relay=root at localhost
> Jul 15 09:58:54 tickets sendmail[19913]: h6FFwsW19912: 
> to="|/opt/rt3/bin/rt-mailgate --queue private --action correspond --url 
> http://tickets.hugehosting.com/", 
> ctladdr=<private at tickets.hugehosting.com> (8/0), delay=00:00:00, 
> xdelay=00:00:00, mailer=prog, pri=30018, dsn=4.0.0, stat=Deferred: prog 
> mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
> 
> I've tried multiple permissions changes, and searched all over google 
> and other sources to find a solution.  However with no luck.
> 
> Can anyone help?
> 
> Thanks in advance,
> Ryan
> 
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
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> 
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-- 
Rob Joost
Unix Administrator

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