[rt-users] Replying to Resolved tickets reopens them - this is not what I want

[Guillaume Perréal]

Senoner Samuel a écrit :

>I searched the script you said in RT3, but didn't find it.
>
"Scrip", not script (no "t" at end), but well, "scrips" are just RT's 
scripts...

If I remember, it is a global scrip, so looks into Config > Global > 
Scrips. If you disable it here, you'll have to re-enable it for each 
queue for which it should work.

>Will this only block the reopening, but not the add of the
>correspondence?
>
That scrip (re)opens a ticket on correspondance. Disabling it will 
prevent opening of new tickets and reopening of closed tickets on 
correponsdance, not correspondance itself.

-- 
Guillaume Perréal.

Responsable informatique,
Cemagref, groupement de Lyon, France.

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