[rt-users] Keyword search question

[Joseph Spenner]

I'm using RT 2.0.15.
I have keywords for a queue such as:
Support
Support/Internal
Support/Internal/Sales
Support/Internal/Shipping
Support/Internal/^Other
Support/External
Support/External/Web
Support/External/Phone

If I do a search for all tickets in that queue for
Support/Internal, I only get those tickets
"Support/Internal", and not the
"Support/Internal/Sales" or
"Support/Internal/Shipping".
If this is normal behavior, how can I create a query
such that I get anything under and including
"Support/Internal" ?

If I attempt to search "Support/Internal", then refine
and add "Support/Internal/Sales", and refine again to
add "Support/Internal/Shipping", I get everything in
the queue displayed (as if I didn't select any
keywords).

Any help/clarity would be appreciated.
Thanks!


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