[rt-users] rt3.0.4, error displaying .txt attachments

[matthew zeier]

redhat 8.0, perl 5.8 (vendor), modperl1, mysql 4.0.14 (rpms)


Imported a bunch of tickets and was spot checking them.  I noticed that
tickets with .txt attachments break when trying to display them.  I gather
the encoding type wasn't set during the import?  .pdf, .doc and .xls appear
to work fine.

If this is more appropriate for rt-devel, let me know.

System error

error:  Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line
316

context:  ...
187:  # whether they should generate a full stack trace (confess() and
cluck())
188:  # or simply report the caller's package (croak() and carp()),
respectively.
189:  # confess() and croak() die, carp() and cluck() warn.
190:
191:  sub croak { die shortmess @_ }
192:  sub confess { die longmess @_ }
193:  sub carp { warn shortmess @_ }
194:  sub cluck { warn longmess @_ }
195:
...

code stack:  /usr/lib/perl5/5.8.0/Carp.pm:191
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:171
/opt/rt3/lib/RT/Attachment_Overlay.pm:316
/opt/rt3/share/html/Ticket/Attachment/dhandler:65
/opt/rt3/share/html/autohandler:163

Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316


Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line
131
HTML::Mason::Exceptions::rethrow_exception('Unknown encoding \'\' at
/opt/rt3/lib/RT/Attachment_Overlay.pm line 316^J') called at
/usr/lib/perl5/5.8.0/Carp.pm line 191
Carp::croak('Unknown encoding \'\'') called at
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 171
Encode::from_to('Domain: columbia-ga.a1-discount-hotels.com^JUsername:
columbia-ga^JPassword:

... more stuff ...

installed.^JAssigned IP number: 216.71.44.117^J^J', 'utf8', undef) called at
/opt/rt3/lib/RT/Attachment_Overlay.pm line 316
RT::Attachment::OriginalContent('RT::Attachment=HASH(0x8db0144)') called at
/opt/rt3/share/html/Ticket/Attachment/dhandler line 65
HTML::Mason::Commands::__ANON__ at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8db420
0)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1062
eval {...}('HTML::Mason::Component::FileBased=HASH(0x8db4200)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056
HTML::Mason::Request::comp(undef, undef) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 752
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
8db4704)') called at /opt/rt3/share/html/autohandler line 163
HTML::Mason::Commands::__ANON__ at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x90342b
8)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1057
eval {...}('HTML::Mason::Component::FileBased=HASH(0x90342b8)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331
eval {...}(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331
eval {...}(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8db47
04)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8db4704)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0x8db4704)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x92a2eb8)', 'Apache=SCALAR(0x91b15e0)') called at /opt/rt3/bin/webmux.pl
line 118
RT::Mason::handler('Apache=SCALAR(0x91b15e0)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x91b15e0)') called at /dev/null line 0




--
matthew zeier                        | "Nothing in life is to be feared.
InteleNet Communications, Inc.       |  It is only to be understood."
(949) 784-7904                       |       - Marie Curie