[rt-users] Corrupt attachments

[Shawn Carver]

Jesse,

We already had perl 5.8.0 installed, so we tried to upgrade to 3.0.4
using 'make upgrade' as per the instructions.

Now we are getting an error when we try to access the web page. Is this
simply a permissions issue, or something more serious?



Here is the text of the error:

System error


error: mkdir /opt/rt3/var/mason_data/obj: Permission denied at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102


context:
... 


187: # whether they should generate a full stack trace (confess() and
cluck())


188: # or simply report the caller's package (croak() and carp()),
respectively.


189: # confess() and croak() die, carp() and cluck() warn.


190: 

191: sub croak { die shortmess @_ }


192: sub confess { die longmess @_ }


193: sub carp { warn shortmess @_ }


194: sub cluck { warn longmess @_ }


195: 

... 

code stack: 
 /usr/lib/perl5/5.8.0/Carp.pm:191
 /usr/lib/perl5/5.8.0/File/Path.pm:150
 /usr/lib/perl5/5.8.0/File/Path.pm:143
 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm:102
 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:322
 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:199
 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166
 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60
 /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265
 /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343
 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:231
 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:862
 /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789
 /opt/rt3/bin/webmux.pl:118
 /dev/null:0
 

raw error
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

On Thu, 2003-07-24 at 15:53, Jesse Vincent wrote:
> Can you verify that you have the same problem with attachments created
> using RT 3.0.4. (We've fixed attachment bugs in the latest release).
> If you're running perl 5.6, we also strongly recommend you upgrade to
> perl 5.8.0 or newer, as a number of unicode bugs in 5.6 play havoc with
> text attachments.
> 
> On Thu, Jul 24, 2003 at 03:40:53PM -0500, Shawn Carver wrote:
> > Hello.
> > 
> > I'm a new RT user and also new to the list.
> > 
> > We are currently trying out RT 3.0.3 and we like it so far, but the only
> > problem we are having is that all of our attachments are getting
> > corrupted.
> > 
> > Also, the size of the file as reported by RT is always somewhat larger
> > than the original file.
> > 
> > Does anyone know of the cause of or solution to this issue? Currently
> > this is the only thing holding us back from adopting RT as our ticketing
> > system.
> > 
> > Thank you.
> > 
> > Shawn
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >