[rt-users] modification to Tickets/Update.html

[Senoner Samuel]

Cool.
My boss is interested in Due dates.
What about to prevent blank due dates?

Jesse, what about to implement an option for a specific queue or also
global, with this 2 checks in the next releases?

Samuel

-----Original Message-----
From: Sean Perry [mailto:sean.perry at intransa.com] 
Sent: Friday,25 July,2003 00:31
To: rt-users at lists.fsck.com
Subject: [rt-users] modification to Tickets/Update.html


My boss is a stickler for metrics so I updated Tickets/Update.html to 
prevent anyone from resolving a ticket without specifying how long they 
worked on it.  Basically I replaced the if (resolved) block at the top 
of <%INIT> with the following.

Thought others may appreciate it.

P.S. I have also updated the Ticket display so that rather than always 
using minutes the time is displayed as X hours, X minutes if the time is

more than 60 minutes.  I find that my tasks take between 4 - 7 hours to 
complete so the minute display is just silly.

if ($DefaultStatus eq 'resolved') {
     # if we are resolving a ticket and there has been no time
submitted,
     # do not allow the ticket to resolve.  must check that SubmitTicket
is
     # set, or we prevent the close page from loading and thus NO ticket
can
     # be resolved.
     if ((! defined($Ticket->TimeWorked) or $Ticket->TimeWorked == 0)
and
         $ARGS{'UpdateTimeWorked'} == 0 and
         exists $ARGS{SubmitTicket} ) {
         Abort("Must enter amount of time worked");
     }
     $title = loc("Resolve ticket #[_1] ([_2])", $Ticket->id, 
$Ticket->Subject);
} else {
     $title = loc("Update ticket #[_1] ([_2])", $Ticket->id, 
$Ticket->Subject);
}

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