[rt-users] RT3 and ScripActions

[Ken Bantoft]

Hi folks - Newbie Scrips Questions:

I'm trying to create a Scrip to AutoAssign tickets based on the value of a 
custom field.  So far, I've got the conditions, and the "Custom action 
preparation code" working great, but in the action cleanup code, I'm lost.

How do you directly access the value of a custom field without resorting 
to raw SQL?  And speaking of raw SQL - what's the best set of functions 
for executing it within RT - I have another table with a mapping of 
CustomFieldValues to UserID's, so based on the value of the 
CustomFieldValue, I'll lookup the correct UserID, and assign the ticket.  
I've got it manually working, but not within RT's Scrips system, which is 
where I need it.




-- 
Ken Bantoft                Super FreeS/WAN Maintainer
ken at freeswan.ca            http://www.freeswan.ca
                           PGP Key: finger ken at bantoft.org