[rt-users] Another Ticket Status

[Jesse Vincent]

> >Is there a way to add another status to the system?  Is there a workaround
> >which others have found helpful?
> >
> 
> been thinking about it myself, your email helped motivate me to go looking.
> 
> Seems the status is defined in the perl library and not in the SQL.  So 
> adding a new status will involve touched a fair amount of perl.

Adding a single new status is really a matter of adding a single entry
to the @STATUS array mentioned below, but there is code inside RT that
performs different actions based on individual statuses. Instead, I'd
recommend using a custom field.

> To get started look at RT/Queue_Overlay.pm, look for @STATUS.


> 
> 
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