[rt-users] Help -- how to get message bodies from $Ticket object?
Guillaume Perréal
perreal at lyon.cemagref.fr
Wed Jul 30 16:30:25 EDT 2003
Victor Danilchenko a écrit :
> What the subject sayd. Specifically, I need to be able to
>include the body of a message (either the first or the last
>correspondence on a ticket) into the notification that goes out upon
>queue change. I have been going over the code and the docs, and the one
>datum I can't figure out how to get from $Ticket, is the message bodies.
>
> Can anyone help, please?
>
I think messages are attached to transactions of tickets. Maybe should
you look at share/html/Ticket/Elements/ShowHistory and
share/html/Ticket/Elements/ShowTransaction, it might help.
--
Guillaume Perréal.
Responsable informatique,
Cemagref, groupement de Lyon,
France.
Tél: (+33) 4.72.20.87.87.
Fax: (+33) 4.78.47.78.75.
Site: http://www.lyon.cemagref.fr/
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