[rt-users] rt3 install problem (3.0.4)

[William Groh]

Does anybody have any ideas on how to track this problem down?

I have an rt2 installation with 14k+ tickets, years of uptime.

Upgraded to 2.0.15, upgraded mason, ran the dependancy installer for 
rt3. no errors, no problems.

configged rt3 with web user and group apache (redhat 7.2) installed, did 
the database, etc. no problems.

added another alias (/rt3) configged as specified. Loaded the page, and 
it looks like preprocessing isn't happening.


This is what I get (part):

%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# 
(Except where explictly superceded by other copyright notices) %# %# 
This work is made available to you under the terms of Version 2 of %# 
the GNU General Public License. A copy of that license should have %# 
been provided with this software, but in any event can be snarfed %# 
from www.gnu.org. %# %# This work is distributed in the hope that it 
will be useful, but %# WITHOUT ANY WARRANTY; without even the implied 
warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See 
the GNU %# General Public License for more details. %# %# Unless 
otherwise specified, all modifications, corrections or %# extensions to 
this work which alter its source code become the %# property of Best 
Practical Solutions, LLC when submitted for %# inclusion in the work. %# 
%# %# END LICENSE BLOCK <& /Elements/Header, Title=>loc("RT at a 
glance"), Refresh =>

I have tried commenting out the rt2 section in apache (saw the mod_perl 
fastcgi notes), still no love.


[root at krypton rt-3-0-4]# ./sbin/rt-test-dependencies --with-mysql 
--with-modperl1
I18N-COMPAT dependencies:
        Text::Iconv ...found
        Encode::compat 0.04...found
MASON dependencies:
        Params::Validate 0.02...found
        Cache::Cache ...found
        Exception::Class ...found
        HTML::Mason 1.16...found
        MLDBM ...found
        Errno ...found
        FreezeThaw ...found
        Digest::MD5 ...found
        CGI::Cookie 1.20...found
        Storable ...found
        Apache::Session 1.53...found
MYSQL dependencies:
        DBD::mysql 2.1018...found
MODPERL1 dependencies:
        CGI ...found
        Apache::Request ...found
        Apache::DBI ...found
MAILGATE dependencies:
        HTML::TreeBuilder ...found
        HTML::FormatText ...found
        Getopt::Long ...found
        LWP::UserAgent ...found
CLI dependencies:
        Getopt::Long 2.24...found
DEV dependencies:
        Regexp::Common ...found
        Time::HiRes ...found
        Test::Inline ...found
        WWW::Mechanize ...found
CORE dependencies:
        Digest::MD5 ...found
        DBI 1.18...found
        Test::Inline ...found
        Class::ReturnValue 0.40...found
        DBIx::SearchBuilder 0.86...found
        Text::Template ...found
        File::Spec 0.8...found
        HTML::Entities ...found
        Net::Domain ...found
        Log::Dispatch 2.0...found
        Locale::Maketext 1.04...found
        Locale::Maketext::Lexicon 0.25...found
        Locale::Maketext::Fuzzy ...found
        MIME::Entity 5.108...found
        Mail::Mailer 1.57...found
        Net::SMTP ...found
        Text::Wrapper ...found
        Time::ParseDate ...found
        File::Temp ...found
        Term::ReadKey ...found
        Text::Autoformat ...found
        Text::Quoted ...found