[rt-users] Re: [rt-devel] Re: Removing Deleted Tickets

[Jonas Lincoln]

And just because, I found a glitch or two in it.

Now the script also handles CustomFields associated with the tickets.

But, one problem remains. How is the Groups and GroupMembers associated 
with TicketIDs?

/Jonas

bill at daze.net wrote:
> Jonas Lincoln <lincoln at unit.liu.se> wrote:
> 
>>I've received a script from Wash working in RT2. I've now modified it to
>>work with RT3, and it seems to do everything correct.
> 
> 
> Jonas,
> 
> I haven't tried it yet, but will get some good use out of it.  We "delete"
> all spam (and we currently receive a lot of spam in RT as we have
> filtering turned off right now).  Thanks for the contribution.
> 
> Now, the only thing I'm missing is a way to get rid of "dead users", i.e.
> users that don't have associated tickets.  I've got lots of fake spam
> users and as soon as I remove their deleted tickets, they won't have any
> associated tickets.
> 
> If I have a chance I will look into writing a script for this however
> since I know I probably won't have time to do this in the near future, I'm
> hoping someone else has already done it... :)
> 
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