[rt-users] Problem with WebExternalAuth

[seph]

You appear confused, have you considered hiring a consulting or
systems administrator?

> I went through apache.org/docs where I found an FAQ 
> http://httpd.apache.org/docs/misc/FAQ.html#remote-user-var in which Using 
> User Authentication talks about basic or digest. and 1 more link 
> http://www.faqts.com/knowledge_base/view.phtml/aid/733/fid/56 gives info 
> of how remote user name can be retrieved. I used this in 
> share/html/Elements/Header but it prints nothing. I'm confused. Why is it 
> not getting the name? how do i edit httpd.conf to utlize the REMOTE_USER. 

you do not need to modify share/html/Elements/Header. You need to
modify RT_SiteConfig.pm and httpd.conf. The former is an rt file, and
is documented, the latter is an apache file and is documented.

seph