[rt-users] fastcgi install problem
Brent Geach
brent at telecom1.com
Mon Jun 9 06:32:47 EDT 2003
On initial test large attachments are appearing to work. Now just to test it
on busy prod site
On Mon, 09 Jun 2003, Brent Geach wrote:
> Hi
> After having the problem with attachments above a certain size not going into
> RT and reading about someone else having the same problem and that it was
> probably mod_perl related I decided to try something drastic.
>
> I have created a new RT installation on a new server RH7.3, mysql 4.0.13, http
> 2.0.46, mod_fastcgi/2.4.0, rt-3.0.3pre2, MTA is exim 4.20, perl 5.8.0
>
> I installed apache and mod_fastcgi with no problems and installed rt with no
> problems and
> perl sbin/rt-test-dependencies --with-mysql --with-fastcgi
> returns everything as found.
>
> When going to the website I can create tickets but get this error in the web
> logs:
>
> [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Mon Jun 9
> 09:02:12 2003] [error]: Scrip 3 died. - Can't locate object method
> "output_prefix" via package "MIME::Parser" at
> /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333., referer:
> http://rt3.telecom1.com/Ticket/Create.html?Queue=3
> [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: Stack:, referer:
> http://rt3.telecom1.com/Ticket/Create.html?Queue=3
> [Mon Jun 09 10:02:12 2003] [error] [client 10.0.0.160] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr:
> [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333], referer:
> http://rt3.telecom1.com/Ticket/Create.html?Queue=3
>
>
> In syslog:
> Jun 9 10:02:12 db1 RT: Scrip 3 died. - Can't locate object method
> "output_prefix" via package "MIME::Parser" at
> /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack:
> [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333]
> [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197]
> [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184]
> [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390]
> [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337]
> [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169]
> [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738]
> [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587]
> [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286]
> [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70]
> [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246]
> [/export/www/rt3.telecom1.com/share/html/autohandler:163]
> (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359)
> Jun 9 10:02:12 db1 RT: Scrip 30 died. - Can't locate object method
> "output_prefix" via package "MIME::Parser" at
> /export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm line 333. Stack:
> [/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:333]
> [/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:197]
> [/export/www/rt3.telecom1.com//lib/RT/ScripAction_Overlay.pm:184]
> [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:390]
> [/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:337]
> [/export/www/rt3.telecom1.com//lib/RT/Transaction_Overlay.pm:169]
> [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:3738]
> [/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:587]
> [/export/www/rt3.telecom1.com//lib/RT/Interface/Web.pm:286]
> [/export/www/rt3.telecom1.com/share/html/Ticket/Display.html:70]
> [/export/www/rt3.telecom1.com/share/html/Ticket/Create.html:246]
> [/export/www/rt3.telecom1.com/share/html/autohandler:163]
> (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:359)
> Jun 9 10:02:12 db1 RT: Ticket 6509 created in queue 'sysadmin' by brent
> (/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:598)
>
>
>
> When running CPAN to check MIME::Parser
> I get MIME::Parser is up to date.
>
>
> Thats now part the problem:
>
> When trying to create a ticket via email the ticket doesnt get created and I
> get:
> Nothing in RT log
>
> In exims log:
> 2003-06-09 10:07:57 19PIdB-0003AE-QM <= brent at telecom1.com
> H=shadow.telecom1.com (shadow) [10.0.0.160] P=esmtp S=814
> id=20030609091353.GA7490 at telecom1.com
> 2003-06-09 10:07:58 19PIdB-0003AE-QM **
> |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin --action
> correspond --url http://rt3.telecom1.com/ <rt-sysadmin at rt3.telecom1.com>
> R=system_aliases T=address_pipe: Child process of address_pipe transport
> returned 255 (could mean shell command ended by signal 127 (Unknown signal
> 127)) from command: /export/www/rt3.telecom1.com/bin/rt-mailgate
>
>
>
> And mail gets returned to me with:
>
>
> The following text was generated during the delivery attempt:
>
> ------ pipe to |/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin
> --action correspond --url http://rt3.telecom1.com/
> generated by rt-sysadmin at rt3.telecom1.com ------
>
> RT server error.
>
> The RT server which handled your email did not behave as expected. It
> said:
>
>
> <snip>
>
> <a name="raw"></a>
>
> <pre>Can't locate object method "output_prefix" via package
> "MIME::Parser" at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm
> line 746.
>
>
> Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
> line 128
> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method
> "output_prefix" via package "MIME::Parser"
> at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746.^J') called at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line 746
> RT::EmailParser::_SetupMIMEParser('RT::EmailParser=HASH(0x91fb574)',
> 'MIME::Parser=HASH(0x9104770)') called at
> /export/www/rt3.telecom1.com//lib/RT/EmailParser.pm line
> 170
>
>
> sql statements etc and at the end
>
> HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x91fb5bc)') called
> at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line 225
> HTML::Mason::Interp::exec(undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue', 'sysadmin', 'message', 'From brent at telecom1.com Mon Jun
> 09 10:07:57
> 2003^JReceived: from shadow.telecom1.com ([10.0.0.160] helo=shadow)^J^Iby
> rt.telecom1.com with esmtp (Exim 4.20)^J^Iid 19PIdB-0003AE-QM^J^Ifor
> rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:07:57 +0100^JReceived: from
> brent by shadow with local (Exim 4.20)^J^Iid 19PIiv-0001yc-9s^J^Ifor
> rt-sysadmin at rt3.telecom1.com; Mon, 09 Jun 2003 10:13:53 +0100^JDate: Mon, 9
> Jun 2003 10:13:53 +0100^JFrom: Brent Geach
> <brent at telecom1.com>^JTo:
> rt-sysadmin at rt3.telecom1.com^JSubject: test mail^JMessage-ID:
> <20030609091353.GA7490 at telecom1.com>^JMime-Version:
> 1.0^JContent-Type: text/plain;
> charset=us-ascii^JContent-Disposition: inline^JUser-Agent:
> Mutt/1.4.1i^JSender: "Brent Geach,,,"
> <brent at shadow>^J^J^J--
> ^JRegards,^J^JBrent /"\^J \ /^JLinux
> Registered X ASCII Ribbon Campaign^JUser #309941 / \ Against HTML
> Mail^J^J^J')
> called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line
> 87
> HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x8e5dd94)',
> 'HASH(0x8cde760)') called at
> /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
> line 70
> HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x8e5dd94)',
> 'CGI::Fast=HASH(0x8f58c8c)') called at
> /export/www/rt3.telecom1.com/bin/mason_handler.fcgi line 50
> </pre>
>
>
> </snip>
>
>
> And the ticket never gets created.
>
> Please could someone enlighten me as to what Im missing.
>
> Some things that may help:
>
> In /etc/aliases
> rt-sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate --queue sysadmin
> --action correspond --url http://rt3.telecom1.com/"
>
>
> In httpd.conf
>
>
> <VirtualHost *>
> ServerName rt3.telecom1.com
> DocumentRoot /export/www/rt3.telecom1.com
> AddDefaultCharset UTF-8
> AddHandler fastcgi-script fcgi
> RedirectMatch permanent (.*)/$ http://rt3.telecom1.com$1/index.html
> FastCgiServer /export/www/rt3.telecom1.com/bin/mason_handler.fcgi
> Alias /NoAuth/images/ /export/www/rt3.telecom1.com/WebRT/html/NoAuth/images/
> ScriptAlias / /export/www/rt3.telecom1.com/bin/mason_handler.fcgi/
> #
> #
> #PerlModule Apache2 Apache::compat
> # PerlModule Apache::DBI
> # PerlRequire /export/www/rt3.telecom1.com/bin/webmux.pl
> #
> # <Location />
> # SetHandler perl-script
> # PerlHandler RT::Mason
> # </Location>
> </VirtualHost>
>
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Brent /"\
> \ /
> Linux Registered X ASCII Ribbon Campaign
> User #309941 / \ Against HTML Mail
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
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>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
--
Regards,
Brent /"\
\ /
Linux Registered X ASCII Ribbon Campaign
User #309941 / \ Against HTML Mail
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