[rt-users] SMS on new tickets?

[Joseph Spenner]

You could set up an alias on your RT box (ie: 
rt-sms at rtbox.domain.com ) which pipes into a perl
script.  That script can check for certain things in
the body (to filter out the messages that are of no
interest) and forward along the rest to your SMS pager
(or call your Net::SMS ).


--- Gonzalo Servat <gonzalo at linuxaus.com> wrote:
> Hi All.
> 
> Apologies if this has been discussed before (I'm
> sure it has been).
> I searched the mailing list archives but couldn't
> find an answer.
> 
> I'd like to setup SMS notification on new tickets
> only (obviously not 
> on every reply) for specific queues. My initial
> ideas were:
> 
> 1) Add phonenumber at sms.gateway as an AdminCC,
> problem is I would get 
> a SMS on every reply which is no good
> 
> 2) Modify RT source to use Net::SMS (or similar) in
> the new ticket 
> process/function
> 
> 3) Add a Scrip so that on New Ticket, send SMS. Not
> sure how though 
> as AFAIK templates are just the content of the email
> that will get 
> sent
> 
> 4) Hope somebody has already done something similar
> to this and is 
> kind enough to share their knowledge :)
> 
> Would be good to also include in the SMS things like
> the ticket 
> requestor, date/time, priority (and any other fields
> of interest)
> 
> TIA,
> Gonzalo
> 
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> 
> Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm


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