[rt-users] fastcgi errors

[Brent Geach]

Hi
Now that Im running fastcgi and pretty happy with it so far in that its
accepting large file attachments over mod_perl (personal experience)
But now Im getting a lot of these in my apache error_log

[Tue Jun 10 18:23:00 2003] [error] [client 217.36.123.100] FastCGI: comm with
server "/export/www/rt3.telecom1.com/bin/mason_handler
.fcgi" aborted: idle timeout (30 sec), referer:
http://rt.telecom1.com/index.html
[Tue Jun 10 18:23:00 2003] [error] [client 217.36.123.100] FastCGI: incomplete
headers (0 bytes) received from server "/export/www/r
t3.telecom1.com/bin/mason_handler.fcgi", referer:
http://rt.telecom1.com/index.html
[Tue Jun 10 18:23:32 2003] [error] [client 217.36.123.100] FastCGI: comm with
server "/export/www/rt3.telecom1.com/bin/mason_handler
.fcgi" aborted: idle timeout (30 sec), referer:
http://rt.telecom1.com/Search/Listing.html
[Tue Jun 10 18:23:32 2003] [error] [client 217.36.123.100] FastCGI: incomplete
headers (0 bytes) received from server "/export/www/r
t3.telecom1.com/bin/mason_handler.fcgi", referer:
http://rt.telecom1.com/Search/Listing.html
[Tue Jun 10 18:27:44 2003] [error] [client 10.0.0.97] FastCGI: comm with
server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi
" aborted: idle timeout (30 sec)
[Tue Jun 10 18:27:44 2003] [error] [client 10.0.0.97] FastCGI: incomplete
headers (0 bytes) received from server "/export/www/rt3.te
lecom1.com/bin/mason_handler.fcgi"
[Tue Jun 10 18:31:01 2003] [error] [client 10.0.0.97] FastCGI: comm with
server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi
" aborted: idle timeout (30 sec)
[Tue Jun 10 18:31:01 2003] [error] [client 10.0.0.97] FastCGI: incomplete
headers (0 bytes) received from server "/export/www/rt3.te
lecom1.com/bin/mason_handler.fcgi"
[Tue Jun 10 18:35:12 2003] [error] [client 10.0.0.97] FastCGI: comm with
server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi
" aborted: idle timeout (30 sec)
[Tue Jun 10 18:35:12 2003] [error] [client 10.0.0.97] FastCGI: incomplete
headers (0 bytes) received from server "/export/www/rt3.te
lecom1.com/bin/mason_handler.fcgi"
[Tue Jun 10 18:37:09 2003] [error] [client 10.0.0.97] FastCGI: comm with
server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi
" aborted: idle timeout (30 sec)
[Tue Jun 10 18:37:09 2003] [error] [client 10.0.0.97] FastCGI: incomplete
headers (0 bytes) received from server "/export/www/rt3.te
lecom1.com/bin/mason_handler.fcgi"
[Tue Jun 10 18:38:07 2003] [error] [client 10.0.0.97] FastCGI: comm with
server "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi
" aborted: idle timeout (30 sec)
[Tue Jun 10 18:38:07 2003] [error] [client 10.0.0.97] FastCGI: incomplete
headers (0 bytes) received from server "/export/www/rt3.te
lecom1.com/bin/mason_handler.fcgi"


In the rt logs I see a few of these.
Jun 10 19:27:55 db1 RT:
<rt-3.0.3pre2-7303-11305.10.9721826489777 at telecom1.com> #7303/11305 - Scrip 3
(/export/www/rt3.telecom1.com
//lib/RT/Action/SendEmail.pm:91)  
Jun 10 19:27:55 db1 RT:
<rt-3.0.3pre2-7303-11305.10.9721826489777 at telecom1.com> sent To:  Cc:  Bcc:
brent at telecom1.com,paul.doyle at te
lecom1.com (/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:290)  
Jun 10 19:27:55 db1 RT: error:    couldn't parse head; error near: This
message has been automatically generated in response to the 
creation of a trouble ticket regarding: ^I"Implement Nagios for Telecoms part
of business",  a summary of which appears below.   (/e
xport/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345)  
Jun 10 19:27:55 db1 RT: RT::Scrip=HASH(0x91c2858): Couldn't prepare Autoreply
To Requestors (/export/www/rt3.telecom1.com//lib/RT/Sc
rip_Overlay.pm:338)  



This brings the apache server to its knees and eventually I get Internal
server errors when going into RT

This is on apache 2.0.46 and latest installs of everything else as I installed
rt from scratch earlier this week.

Any ideas what I could look at as to why?



-- 
Regards,

Brent              /"\
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