[rt-users] queues in rt3

[Sebastian Flothow]

> When a ticket is moved from one queue to another, is that ticket 
> "created" in the new queue?  I am trying to have a script set up so 
> that when a ticket is moved to another queue, a notification is sent 
> out.

A ticket is created only once, moving between queues is a different type 
oft transaction. So, basically, you need a ScripCondition which triggers 
on this transaction type. I think there was one in contrib for rt2, not 
sure whether there is for rt3.



Sebastian

--
Sebastian Flothow
sebastian at flothow.de

 > Because it reverses the logical flow of conversation.
Why is top posting frowned upon?