[rt-users] More issues on International characters

[Iván Builes]

We've upgraded to the last pre release and still have some probles with 
the encodings.
We've noticed differences with several user mail agents: With Eudora, 
Outlook Express and Netscape Messenger (included in Netscape 7) 
everything goes well, but with webmail programs like Endymion mailman, 
Yahoo Email or Hotmail there are strange behaviours.
Sending a mail with a Subject:  áéí   and some other international 
characters in the body gives different results.

With Mailman you will see how the subject dissaperars in the tickets 
list and the body has a strange encoding.  But the whole ticket is 
stored in the database, subject included.

The same mail with mailman is seen with no subject, despite the fact it 
was stored, and RT does a good work displaying correctly the body.

Hotmail messages arrive with correct body and subject, but we realized 
looking at the headers, the subject has a strange encoding.

To sum up, looking at the Tickets and Transactions tables has show us 
that there are differences in the encoding stored at the database (MySQL).

Does anyone has a clue?


-- 
Iván Builes Victoria
http://rincon.uam.es/dir?cw=691366577148437