[rt-users] No recipients Found. Not sending??

[Barry Murphy]

Hi,

I got this exact same error when trying to update the ticket from 'root'
whom didn't have access to this queue. It would update the ticket on RT web
panel, but not actualy send a reply to the requestor.

I think instead of it saying 'can't prepare ticket' it should say
'permission denied' though, I don't know if this is the same in your case?

Please let me know how you go.

Thanks
Barry

----- Original Message -----
From: "Gonzalo Servat" <gonzalo at linuxaus.com>
To: <rt-users at lists.fsck.com>
Sent: Tuesday, June 17, 2003 11:44 AM
Subject: [rt-users] No recipients Found. Not sending??


> Hi All,
>
> Every now and then when I update a ticket, I get the attached error
message
> in /var/log/messages.
>
> It's clear that in scrip 4 & 6 it finds no recipients and script 5 it does
> and sends the email off.
>
> Looking at the list of scrips, i can see that scrip 4 is:
>
> On Correspond Notify AdminCcs with template Admin Correspondence
>
> .. and scrip 6 is:
>
> On Correspond Notify Other Recipients with template Correspondence
>
> I can see why scrip 6 might not find anyone to send to, as there is only
> one requestor, one Cc and one AdminCc for this particular ticket #21 (then
> again I'm not sure who "other recipients" actually covers), but scrip 4
> sends an email to the AdminCcs and there is definitely one AdminCc for
this
> Queue.
>
> Any ideas??
>
> TIA,
> Gonzalo


----------------------------------------------------------------------------
----


> Jun 17 09:29:49 venus RT: RT::Scrip=HASH(0x9332d64): Couldn't prepare Open
> Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
> Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.18.8707118022699 at linuxaus.com>
> #21/198 - Scrip 4  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.18.8707118022699 at linuxaus.com>
> No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:170)
> Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.11.618586182189 at linuxaus.com>
> #21/198 - Scrip 5  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.11.618586182189 at linuxaus.com>
> sent To: brenton at other.com.au Cc: daniel at other.com.au Bcc:
> (/opt/rt3/lib/RT/Action/SendEmail.pm:205)
> Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.11.6208200864683 at linuxaus.com>
> #21/198 - Scrip 6  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> Jun 17 09:29:49 venus RT: <rt-3.0.0-21-198.11.6208200864683 at linuxaus.com>
> No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:170)