[rt-users] Large tickets in RT.

[Jesse Vincent]

On Tue, Jun 17, 2003 at 10:38:12PM +0200, Marcus Ramberg wrote:
> Hi.
> 
> Just wondered if anyone have successfully put tickets with attachments 
> larger than 16 MB into RT? I'm having huge troubles with this (Getting 
> "[Tue Jun 17 20:18:55 2003] [warning]: DBD::mysql::st execute failed: 
> Got packet bigger than 'max_allowed_packet' at 
> /usr/local/share/perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410." 
> Even though I'm using mysql 4.0.13 (which is suppose to have a max 
> limit of 2 gb) , and has configured max_allowed_packet to be 200M ..
> 
> zeus:/opt/rt3/var/log# mysqld --help|grep max_allowed_packet
>   --max_allowed_packet=#
> max_allowed_packet                209714176
> 
> That is, when I get this far. I've also seen mailgate die with "Out of 
> Memory", and the Apache instance which handles these mails stalls with 
> 99% cpu use and heavy memory use for a few minutes whenever I test 
> these things before I eventually get the message over.


Perhaps your system ulimit for RT's processes is limiting the process
size.

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