[rt-users] RT3 mail problem

[Matt Glover]

I'm having trouble getting mail to work on my new install of rt-3-0-2.  My
setup is:

RedHat 9
apache_1.3.27
mod_perl-1.27
rt-3-0-2
mysql Ver 3.23.56 for redhat-linux-gnu on i386

RT is installed and working from the web.  Sendmail is installed and
working.  If I send email to rt at myhost I get this error:

Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8):
SMTP+queueing at 01:00:00
Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8):
queueing at 01:00:00
Jun 18 10:41:21 stopcock spamd[3136]: server started on port 783 (running
version 2.44)
Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201:
from=<mglover at chem.ufl.edu>, size=794, class=0, nrcpts=1,
msgid=<HEECLDGJBMFNBODFBIMMMECPDGAA.mglover at chem.ufl.edu>, proto=ESMTP,
daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141]
Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201:
to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt3.chem.ufl.edu/", ctladdr=<rt at stopcock.chem.ufl.edu> (8/0),
delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0,
stat=unknown mailer error 255
Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: h5IHMPkH004202:
DSN: unknown mailer error 255

If I try to correspond from a ticket I manually created I get this error:

[Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27
configured -- resuming normal operations
[Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can't locate object
method "output_prefix" via package "MIME::Parser" at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.

Stack:
  [/opt/rt3/lib/RT/Template_Overlay.pm:327]
  [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
  [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
  [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
  [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
  [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
  [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
  [/opt/rt3/lib/RT/Interface/Web.pm:396]
  [/opt/rt3/share/html/Ticket/Display.html:100]
  [/opt/rt3/share/html/Ticket/Update.html:191]
  [/opt/rt3/share/html/autohandler:158]
 (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
[Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can't locate object
method "output_prefix" via package "MIME::Parser" at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.

Stack:
  [/opt/rt3/lib/RT/Template_Overlay.pm:327]
  [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
  [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
  [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
  [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
  [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
  [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
  [/opt/rt3/lib/RT/Interface/Web.pm:396]
  [/opt/rt3/share/html/Ticket/Display.html:100]
  [/opt/rt3/share/html/Ticket/Update.html:191]
  [/opt/rt3/share/html/autohandler:158]
 (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
[Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can't locate object
method "output_prefix" via package "MIME::Parser" at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.

Stack:
  [/opt/rt3/lib/RT/Template_Overlay.pm:327]
  [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
  [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
  [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
  [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
  [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
  [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
  [/opt/rt3/lib/RT/Interface/Web.pm:396]
  [/opt/rt3/share/html/Ticket/Display.html:100]
  [/opt/rt3/share/html/Ticket/Update.html:191]
  [/opt/rt3/share/html/autohandler:158]
 (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
[Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File does not exist:
/usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway

I thought I followed all the instructions in the manual, but I guess I
missed something.  Anyone have any ideas?

Thanks!

	matt

==============================================
Matt Glover
UF Chemistry Dept IT Shop
352-392-7885
116D Leigh Hall