[rt-users] Fw: struggling...

[Matthew Frick]

well thought I would update the user group incase someone else has this
problem.

basically I never did work out why it was still using the old rt-mailgate
instead of the new 3.01 mail-gate.
when I mv'ed the 1.07 mailgate and sent a mail I got this response ....

  ----- The following addresses had permanent fatal errors -----
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt.learnedsolutions.com"
    (reason: 32)
    (expanded from: <general at learnedsolutions.com>)

   ----- Transcript of session follows -----

which is funny seeings the rt-mailgate I just removed was located at
/usr/local/rt/bin/rt-mailgate and not /opt/rt3/bin/rt-mailgate

so I got lazy and rather than trying to work out why this was happening and
it was defaulting to the 1.07 mailgate I set up a symbolic link at the old
address to link to
/opt/rt3/bin/rt-mailgate and problem solved :). bit of patch work but if it
works it works :)

Thanks for the help people offered and hopefully I will be able to provide
some in the future ??

Matt.


----- Original Message -----
From: "Matthew Frick" <mfrick at learnedsolutions.com>
To: <rt-users at lists.fsck.com>
Sent: Monday, June 09, 2003 11:02 AM
Subject: struggling...


> I have a problem with an rt 3.01 install that I have not been able to
solve
> and it is driving me a little stir crazy. I will include the previous
email
> to the list to do with my install attempt but this is also a run down on
> what I now think I am facing.
>
> rt 3.01 is all installed and when I use the mailgate from the command line
I
> can put a message into the queue that I aim it at. The problem comes when
I
> enter a mail remotely through sendmail I just get an error email back with
> the subject "[rt.domain.com #] (_rt_system) RT Error: test" where test was
> the original subject.
>
> On this system I had a previous install (rt 1.07) but I didn't upgrade
this
> I have done a fresh 3.01 install. What has been suggested though is that
> this error email is being generated by the 1.07 install as it is from
> _rt_system. But I can not work out how this is possible with the 1.07 and
> 3.01 mailgates being in different directories and all the references to
the
> 1.07 mailgate commented out in the /etc/aliases file then surely sendmail
> must be passing the email onto the right mailgate? and if so then
shouldn't
> it work as like from cl and put the email into the queue?
>
> (example of /etc/aliases and system specifications are stated in the
> attached mail)
>
> Thanks for any help
>
> Matt.
>
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