[rt-users] RT3 mail problem

[Matt Glover]

~> -----Original Message-----
~> From: rt-users-admin at lists.fsck.com
~> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
~> Sent: Wednesday, June 18, 2003 2:42 PM
~> To: Matt Glover
~> Cc: rt-users at lists.fsck.com
~> Subject: Re: [rt-users] RT3 mail problem
~>
~>
~> You've installed the alpha release MIME::Tools 6. Which will not work
~> with RT. And shouldn't be run in production by anyone. Back down to
~> 5.411a.

You da man!  Was that covered somewhere in the Docs and I just missed it?

	matt

~> On Wed, Jun 18, 2003 at 02:31:05PM -0400, Matt Glover wrote:
~> > I'm having trouble getting mail to work on my new install of
~> rt-3-0-2.  My
~> > setup is:
~> >
~> > RedHat 9
~> > apache_1.3.27
~> > mod_perl-1.27
~> > rt-3-0-2
~> > mysql Ver 3.23.56 for redhat-linux-gnu on i386
~> >
~> > RT is installed and working from the web.  Sendmail is installed and
~> > working.  If I send email to rt at myhost I get this error:
~> >
~> > Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8):
~> > SMTP+queueing at 01:00:00
~> > Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8):
~> > queueing at 01:00:00
~> > Jun 18 10:41:21 stopcock spamd[3136]: server started on port
~> 783 (running
~> > version 2.44)
~> > Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201:
~> > from=<mglover at chem.ufl.edu>, size=794, class=0, nrcpts=1,
~> > msgid=<HEECLDGJBMFNBODFBIMMMECPDGAA.mglover at chem.ufl.edu>, proto=ESMTP,
~> > daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141]
~> > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201:
~> > to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
~> > http://rt3.chem.ufl.edu/", ctladdr=<rt at stopcock.chem.ufl.edu> (8/0),
~> > delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0,
~> > stat=unknown mailer error 255
~> > Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201:
~> h5IHMPkH004202:
~> > DSN: unknown mailer error 255
~> >
~> > If I try to correspond from a ticket I manually created I get
~> this error:
~> >
~> > [Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27
~> > configured -- resuming normal operations
~> > [Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem
~> (Default: sysvsem)
~> > [Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can't locate object
~> > method "output_prefix" via package "MIME::Parser" at
~> > /opt/rt3/lib/RT/Template_Overlay.pm line 327.
~> >
~> > Stack:
~> >   [/opt/rt3/lib/RT/Template_Overlay.pm:327]
~> >   [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
~> >   [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
~> >   [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
~> >   [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
~> >   [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
~> >   [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
~> >   [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
~> >   [/opt/rt3/lib/RT/Interface/Web.pm:396]
~> >   [/opt/rt3/share/html/Ticket/Display.html:100]
~> >   [/opt/rt3/share/html/Ticket/Update.html:191]
~> >   [/opt/rt3/share/html/autohandler:158]
~> >  (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
~> > [Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can't locate object
~> > method "output_prefix" via package "MIME::Parser" at
~> > /opt/rt3/lib/RT/Template_Overlay.pm line 327.
~> >
~> > Stack:
~> >   [/opt/rt3/lib/RT/Template_Overlay.pm:327]
~> >   [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
~> >   [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
~> >   [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
~> >   [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
~> >   [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
~> >   [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
~> >   [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
~> >   [/opt/rt3/lib/RT/Interface/Web.pm:396]
~> >   [/opt/rt3/share/html/Ticket/Display.html:100]
~> >   [/opt/rt3/share/html/Ticket/Update.html:191]
~> >   [/opt/rt3/share/html/autohandler:158]
~> >  (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
~> > [Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can't locate object
~> > method "output_prefix" via package "MIME::Parser" at
~> > /opt/rt3/lib/RT/Template_Overlay.pm line 327.
~> >
~> > Stack:
~> >   [/opt/rt3/lib/RT/Template_Overlay.pm:327]
~> >   [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
~> >   [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
~> >   [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
~> >   [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
~> >   [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
~> >   [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
~> >   [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
~> >   [/opt/rt3/lib/RT/Interface/Web.pm:396]
~> >   [/opt/rt3/share/html/Ticket/Display.html:100]
~> >   [/opt/rt3/share/html/Ticket/Update.html:191]
~> >   [/opt/rt3/share/html/autohandler:158]
~> >  (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
~> > [Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File
~> does not exist:
~> > /usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway
~> >
~> > I thought I followed all the instructions in the manual, but I guess I
~> > missed something.  Anyone have any ideas?
~> >
~> > Thanks!
~> >
~> > 	matt
~> >
~> > ==============================================
~> > Matt Glover
~> > UF Chemistry Dept IT Shop
~> > 352-392-7885
~> > 116D Leigh Hall
~> >
~> > _______________________________________________
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~> > rt-users at lists.fsck.com
~> > http://lists.fsck.com/mailman/listinfo/rt-users
~> >
~> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
~> >
~>
~> --
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