[rt-users] RT3 mail problem

Thu Jun 19 18:48:34 EDT 2003

I get the same error and my MIME::Tools is version 5.411a. I have custom
templates from rt2 that I'm trying to import, so it might be from that,
but it's the same error.

You've installed the alpha release MIME::Tools 6. Which will not work
with RT. And shouldn't be run in production by anyone. Back down to
5.411a.

On Wed, Jun 18, 2003 at 02:31:05PM -0400, Matt Glover wrote:
> I'm having trouble getting mail to work on my new install of rt-3-0-2.  My
> setup is:
>
> RedHat 9
> apache_1.3.27
> mod_perl-1.27
> rt-3-0-2
> mysql Ver 3.23.56 for redhat-linux-gnu on i386
>
> RT is installed and working from the web.  Sendmail is installed and
> working.  If I send email to rt at myhost I get this error:
>
> Jun 18 10:40:56 stopcock sendmail[3117]: starting daemon (8.12.8):
> SMTP+queueing at 01:00:00
> Jun 18 10:40:56 stopcock sm-msp-queue[3126]: starting daemon (8.12.8):
> queueing at 01:00:00
> Jun 18 10:41:21 stopcock spamd[3136]: server started on port 783 (running
> version 2.44)
> Jun 18 13:22:24 stopcock sendmail[4201]: h5IHMOkH004201:
> from=<mglover at chem.ufl.edu>, size=794, class=0, nrcpts=1,
> msgid=<HEECLDGJBMFNBODFBIMMMECPDGAA.mglover at chem.ufl.edu>, proto=ESMTP,
> daemon=MTA, relay=server.chem.ufl.edu [128.227.16.141]
> Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201:
> to="|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
> http://rt3.chem.ufl.edu/", ctladdr=<rt at stopcock.chem.ufl.edu> (8/0),
> delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30999, dsn=5.3.0,
> stat=unknown mailer error 255
> Jun 18 13:22:25 stopcock sendmail[4202]: h5IHMOkH004201: h5IHMPkH004202:
> DSN: unknown mailer error 255
>
> If I try to correspond from a ticket I manually created I get this error:
>
> [Wed Jun 18 13:20:29 2003] [notice] Apache/1.3.27 (Unix) mod_perl/1.27
> configured -- resuming normal operations
> [Wed Jun 18 13:20:29 2003] [notice] Accept mutex: sysvsem (Default:
sysvsem)
> [Wed Jun 18 17:26:46 2003] [error]: Scrip 4 died. - Can't locate object
> method "output_prefix" via package "MIME::Parser" at
> /opt/rt3/lib/RT/Template_Overlay.pm line 327.
>
> Stack:
>   [/opt/rt3/lib/RT/Template_Overlay.pm:327]
>   [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
>   [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
>   [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
>   [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
>   [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
>   [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
>   [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
>   [/opt/rt3/lib/RT/Interface/Web.pm:396]
>   [/opt/rt3/share/html/Ticket/Display.html:100]
>   [/opt/rt3/share/html/Ticket/Update.html:191]
>   [/opt/rt3/share/html/autohandler:158]
>  (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
> [Wed Jun 18 17:26:46 2003] [error]: Scrip 5 died. - Can't locate object
> method "output_prefix" via package "MIME::Parser" at
> /opt/rt3/lib/RT/Template_Overlay.pm line 327.
>
> Stack:
>   [/opt/rt3/lib/RT/Template_Overlay.pm:327]
>   [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
>   [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
>   [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
>   [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
>   [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
>   [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
>   [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
>   [/opt/rt3/lib/RT/Interface/Web.pm:396]
>   [/opt/rt3/share/html/Ticket/Display.html:100]
>   [/opt/rt3/share/html/Ticket/Update.html:191]
>   [/opt/rt3/share/html/autohandler:158]
>  (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
> [Wed Jun 18 17:26:46 2003] [error]: Scrip 6 died. - Can't locate object
> method "output_prefix" via package "MIME::Parser" at
> /opt/rt3/lib/RT/Template_Overlay.pm line 327.
>
> Stack:
>   [/opt/rt3/lib/RT/Template_Overlay.pm:327]
>   [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
>   [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
>   [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
>   [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
>   [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
>   [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
>   [/opt/rt3/lib/RT/Ticket_Overlay.pm:2296]
>   [/opt/rt3/lib/RT/Interface/Web.pm:396]
>   [/opt/rt3/share/html/Ticket/Display.html:100]
>   [/opt/rt3/share/html/Ticket/Update.html:191]
>   [/opt/rt3/share/html/autohandler:158]
>  (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
> [Wed Jun 18 13:40:56 2003] [error] [client 127.0.0.1] File does not exist:
> /usr/local/apache/htdocs//REST/1.0/NoAuth/mail-gateway
>
> I thought I followed all the instructions in the manual, but I guess I
> missed something.  Anyone have any ideas?
>
> Thanks!
>
>         matt
>
> ==============================================
> Matt Glover
> UF Chemistry Dept IT Shop
> 352-392-7885
> 116D Leigh Hall
>
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