[rt-users] Problems Creating New Tickets/Rights Issue?

Jason Diegmueller jasond at wantec.com
Sun Jun 29 03:48:09 EDT 2003


Fixing up Email.pm as you showed below did the trick; thanks!

-j

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Sunday, June 29, 2003 2:41 AM
To: Jason Diegmueller
Cc: 'rt-users at lists.fsck.com'
Subject: Re: [rt-users] Problems Creating New Tickets/Rights Issue?





On Sun, Jun 29, 2003 at 02:27:44AM -0500, Jason Diegmueller wrote:
> Hello!
> 
> Kudos to the dev team on RT -- this is an amazing piece of work.
> 
> I am new to RT, having just started trying to get a test deployment
> working about 24 hours ago.  I have met great success, after overcoming 
> a number of Rights hurdles.  At this time, everything (web, mailgate, 
> etc) seems to be working very well.  Again, a great piece of 
> software.
> 
> The only issue I can turn up after 24 hours is this:  I cannot seem
> to have non-users create tickets.  For example, if a random 
> email address sends email to support at myrt.com, they get 
> bounced back an Undeliverable message (see below).  However, if 
> the sender's email address is associated to a User (Privileged or 
> Unprivileged) the ticket will be created.
> 
> I only have 1 queue, and Globally, the psuedogroup Everyone has
> the following rights:
>  CommentOnTicket
>  CreateTicket
>  ReplyToTicket
> 
> Ideas welcomed!

It's not the ACLs. it appears to be a perlbug. Here's an excerpt from mail
from Autrijus Tang discussing what needed fixing (already included for
3.0.4)


On Fri, Jun 27, 2003 at 10:41:45PM -0400, Jesse Vincent wrote:
> On Fri, Jun 27, 2003 at 10:40:13PM -0400, ski via RT wrote:
> >
> > I tracked down the problem, finally.  Basically Encode.pm was 
> > attempting to utf8 encode an "undef" sent to it by
> > RT::Interface::Email::CreateUser.
> > The Encode.pm versions I could find all wanted perl 5.8.1 -- which
> > isn't really
> > a release yet, and may never be, from what I could find.  So I added
> > a line
> > from Encode 1.96 into my local version of Encode:
<snip>
>
> That's definitey "interesting" in the bad way. Urk.

I second that.  For the time being, the patch below should do.

Thanks,
/Autrijus/

--- Email.pm.orig       Sat Jun 28 13:09:48 2003
+++ Email.pm    Sat Jun 28 13:10:51 2003
@@ -196,8 +196,9 @@

     # This data is tainted by some Very Broken mailers.
     # (Sometimes they send raw ISO 8859-1 data here. fear that.
-    $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ);
-    $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ);
+    require Encode;
+    $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if
defined $Username;
+    $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if 
+ defined $Name;

     my ($Val, $Message) =
       $NewUser->Create(Name => ($Username || $Address),
> 
> ---------- Forwarded message ----------
> Date: Sun, 29 Jun 2003 02:25:39 -0500
> From: Mail Delivery Subsystem <MAILER-DAEMON at power.doogles.com>
> To: doogles at doogles.com
> Subject: Returned mail: see transcript for details
> 
> The original message was received at Sun, 29 Jun 2003 02:25:37 -0500 
> from mail.doogles.com [216.15.195.142]
> 
>    ----- The following addresses had permanent fatal errors ----- 
> "|/usr/local/rt/bin/rt-mailgate --queue support --action correspond 
> --url http://rt.evelocity.net/"
>     (reason: 255)
>     (expanded from: <support at rt.evelocity.net>)
> 
>    ----- Transcript of session follows -----
> RT server error.
> 
> The RT server which handled your email did not behave as expected. It
> said:
> 
> 
> 
> 
> <html><body>
> 
> <p align="center"><font face="Verdana, Arial, Helvetica, 
> sans-serif"><b>System error</b></font></p> <table border="0" 
> cellspacing="0" cellpadding="1">  <tr>
>   <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, 
> Arial, Helvetica, sans-serif" size="-2"><b>error:</b> </font></td>
>   <td align="left" valign="top"><font face="Verdana, Arial, Helvetica, 
> sans-serif" size="-2">panic: sv_setpvn called with negative strlen at 
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 
> 140.<br></font></td>  </tr>  <tr>
>   <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, 
> Arial, Helvetica, sans-serif" size="-2"><b>context:</b> </font></td>
>   <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, 
> Arial, Helvetica, sans-serif" size="-2">
>    <table border="0" cellpadding="0" cellspacing="0">
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>...</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font 
> face="Verdana, Arial, Helvetica, sans-serif" size="-2"></font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>136:</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
> Arial, Helvetica, sans-serif" size="-2">    unless(defined
> $enc){</font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>137:</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
> Arial, Helvetica, sans-serif" size="-2">	require Carp;</font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>138:</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
> Arial, Helvetica, sans-serif" size="-2">	Carp::croak("Unknown
> encoding '$name'");</font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>139:</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
> Arial, Helvetica, sans-serif" size="-2">    }</font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>140:</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
> Arial, Helvetica, sans-serif" size="-2"><font color=red>    my $octets =
> $enc->encode($string,$check);</font></font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>141:</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
> Arial, Helvetica, sans-serif" size="-2">    return undef if ($check
> && length($string));</font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>142:</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
> Arial, Helvetica, sans-serif" size="-2">    return $octets;</font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>143:</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font 
> face="Verdana, Arial, Helvetica, sans-serif" size="-2">}</font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>144:</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font 
> face="Verdana, Arial, Helvetica, sans-serif" size="-2"></font></td>
>     </tr>
> 
>     <tr>
>      <td nowrap="nowrap" align="left" valign="top"><font 
> face="Verdana, Arial, Helvetica, sans-serif"
size="-2"><b>...</b> </font></td>
>      <td align="left" valign="top" nowrap="nowrap"><font 
> face="Verdana, Arial, Helvetica, sans-serif" size="-2"></font></td>
>     </tr>
> 
> 
>    </table>
>   </font></td>
>  </tr>
>  <tr>
>   <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, 
> Arial, Helvetica, sans-serif" size="-2"><b>code
stack:</b> </font></td>
>   <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, 
> Arial, Helvetica, sans-serif" size="-2">
> 	/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140<br>
> 	/usr/local/rt/lib/RT/Interface/Email.pm:199<br>
> 	/usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121<br>
> 	/usr/local/rt/lib/RT/Interface/Email.pm:455<br>
> 	/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32<br>
>   </font></td>
>  </tr>
> </table>
> 
> <a href="#raw">raw error</a><br>
> 
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> <br>
> 
> 
> <a name="raw"></a>
> 
> <pre>panic: sv_setpvn called with negative strlen at 
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
> 
> 
> Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm 
> line 128
> HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called 
> with negative strlen at 
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm
> line 140.^J') called at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140
> Encode::encode('utf8', undef, 256) called at
> /usr/local/rt/lib/RT/Interface/Email.pm line 199
> RT::Interface::Email::CreateUser(undef, 'doogles at doogles.com',
> '&quot;Jason A. Diegmueller&quot;',
'MIME::Entity=HASH(0x98b9950)')
> called at /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
> RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
> 'MIME::Entity=HASH(0x98b9950)', 'CurrentUser', undef, 'AuthLevel', undef,
> 'Action', 'correspond', 'Ticket', undef, 'Queue',
> 'RT::Queue=HASH(0x987d17c)') called at
> /usr/local/rt/lib/RT/Interface/Email.pm line 455
> RT::Interface::Email::Gateway('SessionType', 'REST', 'action',
'correspond',
> 'queue', 'support', 'message', 'From doogles at doogles.com Sun Jun 29
02:25:37
> 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id
h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.com&!
> amp;gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
> line 32 HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
> 'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
> Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id
h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
> m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x832a87
> 0)', 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
> 'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
> from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
> -0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
> money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
> -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com
> (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A.!  Diegmueller&quot;
> &lt;doogles at doogles.com&gt;^JTo:
support at rt.evelocity.net^JSubject:
> Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 1051 eval {...}('HTML::Mason::Component::FileBased=HASH(0x832a870)',
> 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
> 'message', 'From doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived:
> from money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
> -0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
> money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
> -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com
> (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&! quot;
> &lt;doogles at doogles.com&gt;^JTo:
support at rt.evelocity.net^JSubject:
> Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 1050 HTML::Mason::Request::comp(undef, undef, undef, 'SessionType',
> 'REST', 'action', 'correspond', 'queue', 'support', 'message', 'From
> doogles at doogles.com Sun Jun 29 02:25:37 2003^JReceived: from
> money.doogles.com (mail.doogles.com [216.15.195.142])^J^Iby
> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7PbgQ016557^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:25:37
> -0500^JReceived: from money.doogles.com (localhost [127.0.0.1])^J^Iby
> money.doogles.com (8.12.8/8.12.8) with ESMTP id h5T7YoQ4004484^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:50
> -0500^JReceived: from localhost (doogles at localhost)^J^Iby
money.doogles.com
> (8.12.8/8.12.8/Submit) with ESMTP id h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;do!
> ogles at doogles.com&gt;^JTo: support at rt.evelocity.net^JSubject:
> Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
> Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id
h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
> m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 331 eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue', 'support', 'message', 'From doogles at doogles.com Sun
> Jun 29 02:25:37 2003^JReceived: from money.doogles.com (mail.doogles.com
> [216.15.195.142])^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7PbgQ016557^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:25:37 -0500^JReceived: from money.doogles.com (localhost
> [127.0.0.1])^J^Iby money.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5T7YoQ4004484^J^Ifor &lt;support at rt.evelocity.net&gt;; Sun, 29
Jun
> 2003 02:34:50 -0500^JReceived: from localhost (doogles at localhost)^J^Iby
> money.doogles.com (8.12.8/8.12.8/Submit) with ESMTP id
h5T7YnCW004480^J^Ifor
> &lt;support at rt.evelocity.net&gt;; Sun, 29 Jun 2003 02:34:49
> -0500^JX-Authentication-Warning: money.doogles.com: doogles owned process
> doing -bs^JDate: Sun, 29 Jun 2003 02:34:49 -0500 (CDT)^JFrom:
> &quot;Jason A. Diegmueller&quot; &lt;doogles at doogles.co!
> m&gt;^JTo: support at rt.evelocity.net^JSubject: Test^JMessage-ID:
>
&lt;Pine.LNX.4.44.0306290234380.4479-100000 at money.doogles.com&gt;^JM
> IME-Version: 1.0^JContent-Type: TEXT/PLAIN; charset=US-ASCII^J^JTest
CREATE
> TICKET^J^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 290
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x98be9
> 18)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
> line 134 eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x98be918)')
> called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line
> 134
>
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
> er=HASH(0x98be918)') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
>
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> 0x92c2688)', 'Apache=SCALAR(0x9878030)') called at
> /usr/local/rt/bin/webmux.pl line 118
> RT::Mason::handler('Apache=SCALAR(0x9878030)') called at /dev/null line 0
> eval {...}('Apache=SCALAR(0x9878030)') called at /dev/null line 0 </pre>
> 
> </body></html>
> 
> 554 5.3.0 unknown mailer error 255 
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> 
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> 

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