[rt-users] Issue creating new tickets via email: Part 2
Larry Rosenman
ler at lerctr.org
Sun Jun 29 12:50:59 EDT 2003
--On Sunday, June 29, 2003 11:49:41 -0500 Jason Diegmueller
<jasond at wantec.com> wrote:
> I'm embarrassed to say, but I think this resolved itself.
> The only thing I had done is bounce httpd (Apache 1.3.27
> using mod_perl 1.2.27).
>
> I am not extremely familiar with mod_perl (built it
> solely to test out RT) -- do I need to bounce httpd
> after making changes to RT files?
yes.
>
> -j
>
> -----Original Message-----
> From: Jason Diegmueller
> Sent: Sunday, June 29, 2003 10:45 AM
> To: 'rt-users at lists.fsck.com'
> Subject: [rt-users] Issue creating new tickets via email: Part 2
>
>
> Ok, I could have sworn I had this working last night --
> but emails to the mailgate from unknown email addresses
> are again failing. As before, if I manually create a
> user with an email address matching where the email is
> being sent from, the ticket is created as expected.
>
> I attached the bounce in hopes someone can assist. Jesse,
> the changes you had me make to Email.pm are intact and
> still there:
> [power:doogles] [/usr/local/rt/lib/RT/Interface] # diff Email.pm
> Email.pm.orig
> 199,202c199,201
> < require Encode;
> < $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ())
> if defined $Username;
> < $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if
> defined $Name;
> <
> ---
>> $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ);
>> $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ);
>>
>
> I can't think of anything I did save going to sleep last
> night.
>
> Advice welcomed. Thanks!
>
> -j
>
> -----Original Message-----
> From: Sam Dothage [mailto:s_dothage at yahoo.com]
> Sent: Sunday, June 29, 2003 10:25 AM
> To: Jason Diegmueller
> Subject: Fwd: Returned mail: see transcript for details
>
>
>
> --- Mail Delivery Subsystem <MAILER-DAEMON at power.doogles.com> wrote:
>> Date: Sun, 29 Jun 2003 10:22:30 -0500
>> From: Mail Delivery Subsystem <MAILER-DAEMON at power.doogles.com>
>> To: <dothages at attbi.com>
>> Subject: Returned mail: see transcript for details
>>
>> The original message was received at Sun, 29 Jun 2003 10:22:29 -0500
>> from rwcrmhc53.attbi.com [204.127.198.39] (may be forged)
>>
>> ----- The following addresses had permanent fatal errors -----
>> "|/usr/local/rt/bin/rt-mailgate --queue support --action correspond
>> --url http://rt.evelocity.net/"
>> (reason: 255)
>> (expanded from: <support at rt.evelocity.net>)
>>
>> ----- Transcript of session follows -----
>> RT server error.
>>
>> The RT server which handled your email did not behave as expected. It
>> said:
>>
>>
>>
>>
>> <html><body>
>>
>> <p align="center"><font face="Verdana, Arial, Helvetica,
>> sans-serif"><b>System error</b></font></p> <table border="0"
>> cellspacing="0" cellpadding="1"> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2"><b>error:</b> </font></td>
>> <td align="left" valign="top"><font face="Verdana, Arial, Helvetica,
> sans-serif"
>> size="-2">panic: sv_setpvn called with negative strlen at
>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line
> 140.<br></font></td>
>> </tr>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2"><b>context:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2">
>> <table border="0" cellpadding="0" cellspacing="0">
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>...</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana, Arial, Helvetica, sans-serif" size="-2"></font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>136:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2"> unless(defined $enc){</font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>137:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2"> require Carp;</font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>138:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2"> Carp::croak("Unknown encoding
> '$name'");</font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>139:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2"> }</font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>140:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2"><font color=red> my $octets =
>> $enc->encode($string,$check);</font></font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>141:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2"> return undef if ($check &&
> length($string));</font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>142:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana,
> Arial, Helvetica,
>> sans-serif" size="-2"> return $octets;</font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>143:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana, Arial, Helvetica, sans-serif" size="-2">}</font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>144:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana, Arial, Helvetica, sans-serif" size="-2"></font></td>
>> </tr>
>>
>> <tr>
>> <td nowrap="nowrap" align="left" valign="top"><font
>> face="Verdana, Arial, Helvetica, sans-serif"
> size="-2"><b>...</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font
>> face="Verdana, Arial, Helvetica, sans-serif" size="-2"></font></td>
>> </tr>
>>
>>
>> </table>
>> </font></td>
>> </tr>
>> <tr>
>> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
>> Arial, Helvetica, sans-serif" size="-2"><b>code
> stack:</b> </font></td>
>> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana,
>> Arial, Helvetica, sans-serif" size="-2">
>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:140<br>
>> /usr/local/rt/lib/RT/Interface/Email.pm:199<br>
>> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm:121<br>
>> /usr/local/rt/lib/RT/Interface/Email.pm:455<br>
>> /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:32<br>
>> </font></td>
>> </tr>
>> </table>
>>
>> <a href="#raw">raw error</a><br>
>>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>>
>>
>> <a name="raw"></a>
>>
>> <pre>panic: sv_setpvn called with negative strlen at
>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.
>>
>>
>> Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
>> line 128
>> HTML::Mason::Exceptions::rethrow_exception('panic: sv_setpvn called with
> negative strlen at
>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140.^J')
> called at
>> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 140
>> Encode::encode('utf8', undef, 256) called at
> /usr/local/rt/lib/RT/Interface/Email.pm line
>> 199
>> RT::Interface::Email::CreateUser(undef, 'dothages at attbi.com',
> 'dothages at attbi.com',
>> 'MIME::Entity=HASH(0x9981740)') called at
>> /usr/local/rt/lib/RT/Interface/Email/Auth/MailFrom.pm line 121
>> RT::Interface::Email::Auth::MailFrom::GetCurrentUser('Message',
>> 'MIME::Entity=HASH(0x9981740)', 'CurrentUser', undef, 'AuthLevel',
>> undef,
> 'Action',
>> 'correspond', 'Ticket', undef, 'Queue', 'RT::Queue=HASH(0x99bb1d0)')
> called at
>> /usr/local/rt/lib/RT/Interface/Email.pm line 455
>> RT::Interface::Email::Gateway('SessionType', 'REST', 'action',
> 'correspond', 'queue',
>> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from
>> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
> forged))^J^Iby
>> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> <support at rt.evelocity.net>; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> <200306291522.h5TFMTgQ017664 at power.doogles.com>^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J by attbi.com
> (rwcrmhc13) with
>> SMTP^J id <2003062915221301500qitr8e>; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t^J!
>> ^J^J') called at /usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway
> line 32
>> HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
> 'correspond', 'queue',
>> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from
>> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
> forged))^J^Iby
>> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> <support at rt.evelocity.net>; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> <200306291522.h5TFMTgQ017664 at power.doogles.com>^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J by attbi.com
> (rwcrmhc13) with
>> SMTP^J id <2003062915221301500qitr8e>; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
>> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm
> line 134
>>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x94a
> fa4 0)',
>> 'SessionType', 'REST', 'action', 'correspond', 'queue', 'support',
> 'message', 'From
>> dothages at attbi.com Sun Jun 29 10:22:29 2003^JReceived: from
> rwcrmhc13.attbi.com
>> (rwcrmhc53.attbi.com [204.127.198.39] (may be forged))^J^Iby
> power.doogles.com
>> (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> <support at rt.evelocity.net>; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> <200306291522.h5TFMTgQ017664 at power.doogles.com>^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J by attbi.com
> (rwcrmhc13) with
>> SMTP^J id <2003062915221301500qitr8e>; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&T Message Center Version
>> 1 (Jun 18 2003)^!
>> JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t^J^J^J') called at
>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1051
>> eval {...}('HTML::Mason::Component::FileBased=HASH(0x94afa40)',
> 'SessionType', 'REST',
>> 'action', 'correspond', 'queue', 'support', 'message', 'From
> dothages at attbi.com Sun Jun 29
>> 10:22:29 2003^JReceived: from rwcrmhc13.attbi.com (rwcrmhc53.attbi.com
> [204.127.198.39] (may
>> be forged))^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5TFMTgQ017664^J^Ifor
>> <support at rt.evelocity.net>; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> <200306291522.h5TFMTgQ017664 at power.doogles.com>^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J by attbi.com
> (rwcrmhc13) with
>> SMTP^J id <2003062915221301500qitr8e>; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&T Message Center Version
>> 1 (Jun 18 2003)^JX-Authenticated-!
>> Sender: ZG90aGFnZXNAYXR0YmkuY29t^J^J^J') called at
>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050
>> HTML::Mason::Request::comp(undef, undef, undef, 'SessionType', 'REST',
>> 'action', 'correspond', 'queue', 'support', 'message', 'From
>> dothages at attbi.com Sun Jun 29 10:22:29
>> 2003^JReceived: from rwcrmhc13.attbi.com (rwcrmhc53.attbi.com
> [204.127.198.39] (may be
>> forged))^J^Iby power.doogles.com (8.12.8/8.12.8) with ESMTP id
> h5TFMTgQ017664^J^Ifor
>> <support at rt.evelocity.net>; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> <200306291522.h5TFMTgQ017664 at power.doogles.com>^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J by attbi.com
> (rwcrmhc13) with
>> SMTP^J id <2003062915221301500qitr8e>; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFn!
>> ZXNAYXR0YmkuY29t^J^J^J') called at
> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
>> 331
>> eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue',
>> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from
>> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
> forged))^J^Iby
>> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> <support at rt.evelocity.net>; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> <200306291522.h5TFMTgQ017664 at power.doogles.com>^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J by attbi.com
> (rwcrmhc13) with
>> SMTP^J id <2003062915221301500qitr8e>; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
>> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 331
>> eval {...}(undef, undef, undef, 'SessionType', 'REST', 'action',
> 'correspond', 'queue',
>> 'support', 'message', 'From dothages at attbi.com Sun Jun 29 10:22:29
> 2003^JReceived: from
>> rwcrmhc13.attbi.com (rwcrmhc53.attbi.com [204.127.198.39] (may be
> forged))^J^Iby
>> power.doogles.com (8.12.8/8.12.8) with ESMTP id h5TFMTgQ017664^J^Ifor
>> <support at rt.evelocity.net>; Sun, 29 Jun 2003 10:22:29
> -0500^JMessage-Id:
>> <200306291522.h5TFMTgQ017664 at power.doogles.com>^JReceive
>> d:
> from rwcrwbc07
>> (unknown[204.127.197.117](misconfigured sender))^J by attbi.com
> (rwcrmhc13) with
>> SMTP^J id <2003062915221301500qitr8e>; Sun, 29 Jun
> 2003 15:22:13
>> +0000^JReceived: from [12.247.227.58] by rwcrwbc07;^J^ISun, 29 Jun
>> +2003 15:22:13
>> +0000^JFrom: dothages at attbi.com^JTo: support at rt.evelocity.net^JSubject:
> test^JDate: Sun, 29
>> Jun 2003 15:22:13 +0000^JX-Mailer: AT&T Message Center Version
>> 1 (Jun 18
>> 2003)^JX-Authenticated-Sender: ZG90aGFnZXNAYXR0YmkuY29t!
>> ^J^J^J') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm
> line 290
>>
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x99
> 767 80)') called at
>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
>> eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x9976780)')
>> called
> at
>> /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
>>
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHa
> ndl er=HASH(0x9976780)')
>> called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
>> line 792
>>
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HA
> SH( 0x92c2688)',
>> 'Apache=SCALAR(0x994d6a4)') called at /usr/local/rt/bin/webmux.pl line
>> 118
>> RT::Mason::handler('Apache=SCALAR(0x994d6a4)') called at /dev/null line 0
>> eval {...}('Apache=SCALAR(0x994d6a4)') called at /dev/null line 0
>> </pre>
>>
>> </body></html>
>>
>> 554 5.3.0 unknown mailer error 255
>>
>
>> ATTACHMENT part 2 message/delivery-status
>
>
>> ATTACHMENT part 3 message/rfc822
>> From: dothages at attbi.com
>> To: support at rt.evelocity.net
>> Subject: test
>> Date: Sun, 29 Jun 2003 15:22:13 +0000
>>
>>
>>
>
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--
Larry Rosenman http://www.lerctr.org/~ler
Phone: +1 972-414-9812 E-Mail: ler at lerctr.org
US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749
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