[rt-users] Some users tickets have all text hidden and must be "downloaded"?

[Nathan Evans]

I've seen this. When a uses sends email as HTML only, RT won't
automatically forward the attachment (HTML encoded message). If a user
sends an email as plain text & HTML you will receive the request and be
able to see the formatted HTML text when "download" is clicked within
RT.  There is a script that will "NotifyWithAttachments". -n8

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Anne P. Mitchell,
Esq.
Sent: Friday, March 07, 2003 10:21 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Some users tickets have all text hidden and must be
"downloaded"?

Hi again folks,

Perhaps this is related to our other problem (very slow submission 
requests on part of one user) as it's the same user..but..

We have a user with whom *every* ticket - instead of the text of 
the body for each ticket being displayed in the main body of the 
ticket, you have to click on "download" to see it (which is a pain in 
the neck).  This *only* happens with tickets she owns (interestingly, 
once she owns them, they convert to that "format" even if before 
they were not, and changing owners does not undo it.

Has anyone seen this problem before?  I can't find anything in the 
docs, can't find any unique setting for the user...we're at a loss!

Thanks!

Anne





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