[rt-users] rt 2-1-83 customfields query

[Gerald Fehringer]

Hi,

i was playing around with the selfservice html files and
added some additional info for our customers.

nothing fancy and pretty clear but i was not able to see
any output from the customer fields.

i can see my additional fields when i log in as prviliged user.

that's weird, because the querys are pretty straight forward to
implement, but i don't get anything !



this is what i added
>>>SNIP<<<<
  <tr>
% my @entry_fields;
% while (my $CustomField = $CustomFields->Next()) {
% my $Values = $Ticket->CustomFieldValues($CustomField->Id);
  <td class="label"><%$CustomField->Name%>:</td>
    <td class="value">
% while (my $Value = $Values->Next()) {
<%$Value->Content%><br>
% }
% unless ($Values->Count()) {
<i><&|/l&>(no value)</&></i>
% }
% }
 </tr>
<%INIT>
my $CustomFields = $Ticket->QueueObj->CustomFields();
</%INIT>
>>>
(copied from the ShowCustomFields)


any help is greatly appreciated !

thanks,
geri