[rt-users] StockAnswers-like functionality for RT3.0

[David C. Troy]

All --

Having investigated StockAnswers for RT 2.0, I'd like to implement similar 
functionality for RT 3.0.

I have a couple of problems with the way StockAnswers was done previously:

 - Relies on storing answers in JavaScript
 - Answer templates are stored in the filesystem rather than the DB

I think it would be cool to have a drop down in the "Update Ticket" screen 
that would let you:

 - select a canned reply from a list of titled inquiries
 - refresh screen with that canned reply populated into the text box

The canned replies could either live in a new table, or they could be just 
Templates.  I'm not sure of the religious implications of that choice.

Anyway, this seems to me to be a simple way to get this sort of 
functionality without re-inventing the wheel too badly.  Thoughts?  I 
think this should be a standard feature in RT 3.x.  Can we make it happen?

Thanks,
Dave

=====================================================================
David C. Troy   [dave at toad.net]                   410-384-2500 Sales
ToadNet - Want to go fast?                        410-544-1329 FAX
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