[rt-users] Added bounce Detection for RT3

[Stewart James]

My mistake, I had the files around the wrong way in my diff commmand.
These ones should actally apply to files.

Sorry


On Thu, 20 Mar 2003, Stewart James wrote:

> Date: Thu, 20 Mar 2003 15:47:15 +1100 (EST)
> From: Stewart James <stewart.james at vu.edu.au>
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Added bounce Detection for RT3
>
>
>
> Hi,
>
> Here is my loose bounce detection for rt3. As usual not really tested, but
> working for me.
>
> thse are diffs ofr ~rt3/lib/RT/Action/Sendmail.pm and
> ~rt3/lib/Interface/Email.pm
>
> Add:
>
>  Set($BounceDomain, "yourdomain.com");
>
> to your RT_SiteConfig.pm where yourdomain is where you want your bounces
> to go to.
>
> Under sendmail I put an alias
>
> bounce+*: "|/usr/local/rt3/bin/rt-mailgate --queue general --action comment --url http://WEBURL"
>
> THe queue is not important, email sent to people is sent as
> bounce+ticket-#@vu.edu.au The system should figure out from that which
> ticket to put the message into so the queue is not important.
>
> Also you must add a user 'bounce' (I set the real name to Bounced Message
> - that way users see "Bounced Message VIA RT") and give use bounce tha
> ability to comment on all tickets globally.
>
> I worked on this while doing other bits and peices so hope I did not
> forget any other files I have altered.
>
> I'm not too worried about this but you might: Sendmail will add a warning
> that www-data sent mail as bounce+yadayada, I think you can add www-data
> to trusted users of senbmail for that to be stopped. I do not mind the
> system doing this myself.
>
> If someone tries this and gets it working please let me know. Be aware,
> that there is no 'loop' detection on this - if a non-requestor is
> generating the bounces you will get a loop happening.
>
> Stewart
-------------- next part --------------
An embedded and charset-unspecified text was scrubbed...
Name: Interface.Email.pm.diff
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20030320/5226f4fb/attachment.ksh>
-------------- next part --------------
An embedded and charset-unspecified text was scrubbed...
Name: Action.Sendmail.pm.diff
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20030320/5226f4fb/attachment-0001.ksh>