[rt-users] Where is the "To:" in the headers with multiple recipients?

[Shmulik Gazit]

Hello,

I'm still trying to track down why I won't get AdminCC mail when two or more
recipients on our domain are defined.

Our configuration is:
RedHat 6.2 as a mail relay, sits in DMZ. All the mail is put into one
mailbox.

Exchange 5.5 with POPBeamer software. The POPBeamer connects to the mail
relay's mailbox and gets the mail, then give it to exchange.

This is how a mail with multiple recipients look like, in the mail relay's
mailbox:

>From apache at rt.olivesoftware.com  Sun Mar 23 19:14:14 2003
Return-Path: <apache at rt.olivesoftware.com>
Received: from fw-1.netvision.net.il ([192.115.127.33])
	by mail.olive-soft.com (8.9.3/8.9.3) with SMTP id TAA31520;
	Sun, 23 Mar 2003 19:14:14 +0200
Received: (from apache at localhost)
	by rt.olivesoftware.com (8.11.6/8.11.6) id h2NHtTF24534;
	Sun, 23 Mar 2003 19:55:29 +0200
Date: Sun, 23 Mar 2003 19:55:29 +0200
RT-Attach-Message: yes
Subject: [olivesoftware.com #22] test 10 
From: "root via RT" <rt at rt.olivesoftware.com>
Reply-To: rt at rt.olivesoftware.com
In-Reply-To: <rt-22 at olivesoftware.com>
Message-ID: <rt-3.0.0rc1-22-24.8.34082094911935 at olivesoftware.com>
Precedence: bulk
X-RT-Loop-Prevention: olivesoftware.com
RT-Ticket: olivesoftware.com #22
Managed-by: RT 3.0.0rc1 (http://www.bestpractical.com/rt/)
RT-Originator: root at rt.olivesoftware.com
Bcc:
Content-type: multipart/mixed; boundary="----------=_1048442129-14606-3"
MIME-Version: 1.0

This is a multi-part message in MIME format...

------------=_1048442129-14606-3
Content-Type: text/plain; charset="utf-8"


Sun Mar 23 19:55:28 2003: Request 22 was acted upon.
Transaction: Ticket created by root at rt.olivesoftware.com
       Queue: General
     Subject: test 10
       Owner: Nobody
  Requestors: root at rt.olivesoftware.com
      Status: new
 Ticket <URL: http://rt.olivesoftware.com/Ticket/Display.html?id=22 >


test 10

---------------------
As you can see, there is no TO: field, so when the POPBeamer gets the mail,
it doesn't have an address to send it to, and it fails to deliver.
When I send to two recipients on hotmail, both get the mail, so it is
probably something that is getting lost between RT (RedHat 7.3 with default
sendmail) and the mail-relay.

any ideas?
thanks!

/Shmulik.

Shmulik Gazit
Application Engineer
Olive Software LTD.
http://www.olivesoftware.com
Phone: +972-9-7643525
Direct: +972-9-7643510
Cell: +972-54-483949
Fax: +972-9-7643526
ICQ: 4262850
MSN: shmulikgazit at hotmail.com
YahooM: shmulikgazit at yahoo.com
AOL: ShmulikGZ