[rt-users] [rt-announce] RT 3.0.0 Released

[Jesse Vincent]

It gives me great pleasure to announce the immediate availability of
RT 3.0.0.  This release represents over a year of work extending and 
enhancing RT 2.0 by Best Practical staff and volunteers. 
	
	You can download this release at:

	http://bestpractical.com/pub/rt/release/rt-3-0-0.tar.gz


This is a significant new release with major new features, including:

	* The new web interface is prettier, easier to use and also 
	  more standards compliant.

	* RT now includes a flexible "approvals" system that lets you
	  define site-specific policies to require approval before certain
	  classes of ticket can be resolved.

	* The mail gateway has been rebuilt to use an RPC mechanism to 
          talk to your RT server, rather than needing to run setgid on 
	  your RT server.
	* Groups and access control have been completely reworked. 

	* Group membership is now recursive, so you can create groups 
	  which contain other groups.

	* The installation process has been overhauled. Autoconf
	  (./configure) make installation easier than ever before.

	* Users can now delegate their rights to other users.

	* Full "custom field" support has replaced RT 2.0's "keywords". 

	*  Custom fields can now contain arbitrary text, as well as 
	  "Select from list".

	* RT now stores all data as Unicode internally, so it's much 
	  easier to work with multiple languages.

	* RT's core and web interface has been fully internationalized. 
	  RT now speaks: English, French, German, Spanish, Portuguese, 
	  Dutch, Finnish, Czech, Russian, Japanese, Traditional Chinese, 
	  and Simplified Chinese.

	* RT even easier to extend than ever before: The API is much 
	  better documented, the web interface includes a new "Callbacks" 
	  mechanism to let you embed your own components without touching 
	  a line of RT's source code. The core libraries include a new 
	  "Overlay" system to let you override RT's core functionality 
	  at the subroutine level.

	* The 'scrips' system is even more powerful. Now administrators
	  can create custom scrips right from RT's web interface.

	* RT 3.0 is much better tested than any previous release of RT.
	  Each release must pass a suite of over 750 tests before being 
	  released to the public.

	* There's a full manual (currently available in draft form at
	  http://bestpractical.com/rt/docs.html)

	* And, of course, there's lots more.

A beta-quality tool to import data from an RT 2.0 instance into
fresh RT instance is available at:
	http://bestpractical.com/pub/rt/devel/rt2-to-rt3-v1.6.tar.gz

More comprehensive versions of this import tool will become available in
the coming weeks.

	Best,
	Jesse Vincent
	Best Practical Solutions, LLC

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
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