[rt-users] rt2 - Inserting the first transaction in later templates
Scott A. McIntyre
scott at xs4all.net
Mon Mar 24 15:40:26 EST 2003
Hi,
What's the Template variable magic to insert the content of the
original/first transaction on a given ticket at a later time?
Specifically, if I do an OnOwnerChange, I want to have the new owner
get a copy of the original content that created the ticket, rather than
a link to the ticket; possibly maybe even the entire ticket history.
I've figured out how to do this externally to templates but can't seem
to get it working within them.
Thanks for pointers,
Scott
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