[rt-users] AutoAssign Problems...

[Bafana Mtshali]

I have downgraded to rt2-0-15 just to get the AutoAssign scrip to work with
no luck. The installation went smoothly, but I cannot get the system to
automatically assign a ticket to a user with watch and owner rights. 

What I've done so far:
- installed the scrip in the Action directory and ran the database insertion
pl file.
- checked permissions of the Action scrip and compared with the existing
scrips.
- created a scrip with "OnCreate AutoAssign with template StatusChange"
- did a Dig search on the rt-users and rt-devel mail archives for an answer
- no luck

The rt system log file (debug mode) gives me the following output:

[Tue Mar 25 13:06:46 2003] [warning]: Use of uninitialized value in array
dereference at /opt/rt2/lib/RT/Action/SendEmail.pm line 94.

[Tue Mar 25 13:06:46 2003] [warning]: Use of uninitialized value in array
dereference at /opt/rt2/lib/RT/Action/SendEmail.pm line 96.

[Tue Mar 25 13:06:46 2003] [debug]: RT::Action::AutoAssign=HASH(0x89188f0):
No recipients found. Not sending.

[Tue Mar 25 13:06:46 2003] [debug]: RT::Transaction=HASH(0x8854fdc):
Committed AutoAssign

[Tue Mar 25 13:06:46 2003] [info]: Ticket 2 created in queue 'IT_Support'.


 Has anybody done this successfully? Please help. 
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