[rt-users] RT2 - OnOwnerChange doesn't work for taking, only assigning.

[Scott A. McIntyre]

Hi,

What am I missing such that OnOwnerChange (contrib scrip) will only 
actually perform a given action when a ticket is assigned from one user 
to another, and not when a user "takes" a ticket; either with the cli 
or with the web interface?

I've got a queue whereby people want to browse it and take tickets that 
are interesting to them, at that point they want the ticket sent to 
them in email so that they may answer it (no email is sent to AdminCC's 
or anyone else OnCreate).

With Jesse's help (duh, I kept trying 
$Ticket->Transaction->Content->First() or First->Content, but never the 
plural of Transactions, sigh...) I got the first item sent out as I 
want if someone else does the ticket assigning, but something is 
happening differently internally it would seem when users take a ticket 
themselves.

Thoughts?

Scott