[rt-users] users getting "permission denied" e-mails

[Nicholas Paufler]

I've got a bizarre problem I can't find referenced in any of the mailing
lists. I'm running RT 2.0.15 on FreeBSD with MySQL, Apache, and mod_perl.

99.9% of the time everything works flawlessly but in the few months since
I've set it up RT i've had two or three users complain that every time they
send a message that goes into a queue they immediately get a message back
containing "permission denied".

The only things I can see in the RT logfile is stuff like this:

[Mon Mar 10 23:05:32 2003] [crit]: Permission Denied
[Tue Mar 11 20:18:45 2003] [crit]: Permission Denied
[Tue Mar 11 20:28:03 2003] [crit]: Permission Denied
[Tue Mar 11 20:46:24 2003] [crit]: Permission Denied
[Tue Mar 11 21:08:36 2003] [crit]: Permission Denied
[Tue Mar 18 18:06:55 2003] [crit]: Permission Denied
[Wed Mar 19 03:38:17 2003] [crit]: Permission Denied
[Fri Mar 21 14:43:32 2003] [crit]: Permission Denied

However, the last instance of this happenned at Fri Mar 28 09:29:58 2003
according to RT... and the last entry I have in my RT logfile is from March
25th.

I am quite sure all of my queues have the correct permissions for Everyone
(Comment, create, reply, see), and I've even gone as far as adding those
permissions globally so there shouldn't be a problem there.

I've tried sending emails in as that user and I don't seem to be able to
reproduce it.