[rt-users] RT3: Search bug

[Rehan van der Merwe]

Hi Everyone,

I get the following error page when trying to do a search in RT3:

<snip
http://webrt.nha.co.za/Search/Listing.html?Bookmark=FrT%253B%25402%257C%25250%257C%25241%257C1&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=26&RequestorOp=LIKE&ValueOfRequestor=&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=&PriorityOp=%3C&ValueOfPriority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search>

                              System error

error: 
Can't locate object method
"CountAll" via package "RT::Tickets"
(perhaps you forgot to load
"RT::Tickets"?) at
/opt/rt3/lib/RT/Tickets_Overlay.pm
line 1697.
context: 
... 

277: 
}
278: 

279: 
# All errors
returned from this
routine will be in
exception form.
280: 
local
$SIG{'__DIE__'} =
sub {
281: 
rethrow_exception(
$_[0] );
282: 
};
283: 

284: 
#
285: 
# $m is a
dynamically scoped
global containing
this
... 

code stack: 
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281
/opt/rt3/lib/RT/Tickets_Overlay.pm:1697
/opt/rt3/share/html/Search/Listing.html:104
/opt/rt3/share/html/autohandler:145



raw error

Can't locate object method "CountAll" via package "RT::Tickets" (perhaps you forgot to load "RT::Tickets"?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.


Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 123
HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method "CountAll" via package "RT::Tickets" (perhaps you forgot to load "RT::Tickets"?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 281
HTML::Mason::Request::__ANON__('Can\'t locate object method "CountAll" via package "RT::Tickets" (perhaps you forgot to load "RT::Tickets"?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J') called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697
RT::Tickets::CountAll('RT::Tickets=HASH(0x9161f84)') called at /opt/rt3/share/html/Search/Listing.html line 104
HTML::Mason::Commands::__ANON__('ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9160638)', 'ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045
eval {...}('HTML::Mason::Component::FileBased=HASH(0x9160638)', 'ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)', 'HTML::Mason::Component::FileBased=HASH(0x9160638)', 'ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)') called at /opt/rt3/share/html/autohandler line 145
HTML::Mason::Commands::__ANON__('ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x86d9008)', 'ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040
eval {...}('HTML::Mason::Component::FileBased=HASH(0x86d9008)', 'ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)', 'HASH(0x90a3188)', 'HTML::Mason::Component::FileBased=HASH(0x86d9008)', 'ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)', 'HASH(0x90a3188)', 'HTML::Mason::Component::FileBased=HASH(0x86d9008)', 'ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)', 'HASH(0x90a3188)', 'HTML::Mason::Component::FileBased=HASH(0x86d9008)', 'ValueOfAttachmentField', '', 'CompileRestriction', 1, 'RowsPerPage', 50, 'StatusOp', '=', 'ValueOfPriority', '', 'OwnerOp', '=', 'ValueOfRequestor', 'rehan at nha.co.za', 'SubjectOp', 'LIKE', 'AttachmentFieldOp', 'LIKE', 'ValueOfQueue', '', 'Bookmark', 'FrT%3B%402%7C%250%7C%241%7C4', 'RefreshSearchInterval', -1, 'ValueOfStatus', '', 'ValueOfSubject', '', 'ValueOfDate', '', 'ValueOfOwner', '', 'DateType', 'Created', 'QueueOp', '=', 'RequestorOp', 'LIKE', 'PriorityOp', '<', 'TicketsSortBy', 'id', 'DateOp', '<', 'AttachmentField', 'Content', 'TicketsSortOrder', 'ASC', 'Action', 'Search') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 783
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8a59688)', 'Apache=SCALAR(0x8784444)') called at /opt/rt3/bin/webmux.pl line 119
RT::Mason::handler('Apache=SCALAR(0x8784444)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x8784444)') called at /dev/null line 0


</snip http://webrt.nha.co.za/Search/Listing.html?Bookmark=FrT%253B%25402%257C%25250%257C%25241%257C1&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=26&RequestorOp=LIKE&ValueOfRequestor=&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=&PriorityOp=%3C&ValueOfPriority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search>


Is this a bug or misconfiguration?  Everything else seems to working just fine for me ...

Regards,
Rehan van der Merwe
NHA