[rt-users] Problem / Questions about rt3 <--> Oracle

[Oliver Simon]

Hi there all rt-users ...

We are a german FullServiceProvider an using rt-2.0.15 for some months now, 
with about 1500 current tickets. And it works great until now ...

We began looking at rt-3.0 and I tried some things to import all of our old 
tickets, and ran into several probs until now ...
We would like to use rt3 because of its feature "Approval" and the 
customizable fields you can use now.
- Has anyone maybe an idea for me about importing the data from rt2-db-scheme 
to rt3-db-scheme ?

Next is, we currently are running rt2 / 3 on a dedicated mysql-Server, but 
would like to port it to an oracle-db.
Its running on mysql now, because we ran into many many problems while trying 
to install it on solaris/oracle (db) and the application on solaris8 / 
perl5.8.0 / apache1.3-27. Maybe this is the wrong constellation ? We don´t 
know ... !?
- Help ... !

Last but not least ...
I was trying to look at the approvals, created a queue "Approvals", but 
creating a ticket as a user with rights "SuperUser" does not work.
I get an Internal Server Error, apache_err tells me the following ...

<snip>
[Mon Mar 31 15:10:28 2003] [error] panic: utf8_length: unaligned end at 
/usr/lib/perl5/site_perl/5.6.1/Devel/StackTrace.pm line 273.

Stack:
  [/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281]
  [/usr/lib/perl5/site_perl/5.6.1/Devel/StackTrace.pm:273]
  [(eval 1480):146]
</snip>

Thanks in advance ...

Sincerely, ...olli