[rt-users] How to tie RT to Exchange 5.5?

[Ferguson, Kevin]

> 
> * Shmulik Gazit <Shmulik at olivesoftware.com> [2003-03-31 02:39]:
> > 
> > Hi,
> > 
> > I Want to put the RT machine in the DMZ and have email that 
> get to our
> > exchange 5.5 server as rt at example.com, be rerouted to 
> rt at rt.example.com. If
> > possible I also want RT to use a remote sendmail, than the 
> local one.
> 
> Well, since (I think) RT doesn't contain it's own smtp 
> routines, you'd have to use some sendmail type program on the 
> rt machine, but that sendmail can be configured to send mail 
> through another machine. 
> 
> As far as RT getting mail from an exchange server, simply 
> tell your exchange server to forward a copy of the mail from 
> the receiving account to your RT account. 
> Be forwarned however, that what we've seen is that Exchange 
> doesn't appear to forward the mail immediately. This wouldn't 
> be a problem, except we've also seen cases where someone will 
> look at the message in exchange, and then exchange never 
> forwards a copy to rt. 
> 
> Russ Johnson

Our Exchange admin set the inbound address (rt at example.com) as
a distribution list with the RT address (rt at rt.example.com) as
the only member.  The RT local sendmail points to our mail gateway
as its smart relay.

kevin ferguson