[rt-users] Priorities not changing

[Brett, Colin]

Hi,

First of all, thanks to those guys who responded to my earlier post
regarding slow performance when updating calls via the web. I am
perservering in the test environment but, when we go live, will be using
Perl 5.8.

I note Art Morales post from 23rd April, subject: "Priorities not going
up?". I to am having the same problem. Priorites on a queue are initially
set to 1 and are supposed to increase to 10 over time. The "due date" is 3
days.

Are priorities supposed to change automatically over the course of time
until they reach their maximum? If so, what's the formula? (Perhaps number
of hours / number of steps . In my case 3 days = 72 hours divided by 10
priority levels means a level change every 7.2 hours.)

Or, more likely, have I missed something from the documentation? Are
priorities supposed to be set manually when the calls are updated by those
working on them?

Regards,
Colin Brett, UNIX/Oracle Administrator.
ProQuest Information & Learning
Tel: +44 (0)1223 271371
Email: colin.brett at proquest.co.uk
"Been There. Done That."