[rt-users] Permissions

[Jesse Vincent]

ModifyTicket.


On Fri, Apr 25, 2003 at 02:43:57PM +0200, Chris Knipe wrote:
> Lo all,
> 
> What permissions is needed on RT3 to allow a "take ticket" ?
> 
> I have a group specified on a queue, and I gave the group the following
> permissions:
> CreateTicket
> OwnTicket
> SeeQueue
> ShowTicket
> 
> 
> Then, I have assigned the "owner role" the following rights on the same
> queue
> CommentOnTicket
> OwnTicket
> ReplyToTicket
> SeeQueue
> ShowTicket
> ShowTicketComments
> 
> From what I can see, the setup works like I want to.  When a user of the
> first mentioned group logs in, the only thing he can do to a new ticket, is
> to "take" it.  Hence, the users in the group are required to own the ticket
> before they can work on the ticket.  However, when the user in the group
> tries to take the ticket, RT responds with a permission denied error...
> Hence this email,  what other permissions are required to allow a
> authenticated user to take a ticket?
> 
> 
> --
> me
> 
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