[rt-users] Int.characters in tickets: bug or config problem?

[Remy Chibois]

Quoting Gerald Rüscher <gruescher at gmx.de>:

I also had similar issues.
However, after a bit of tweaking, the system
is now usable, with working international characters
both from e-mails and web interface.

I maintain a small patch here.. What's the best way
to "release" it and have Jesse take a look at it ?

In the hope this will be useful..

> Dear all,
> 
> Regarding RT 3.0.1:
> 
> we still have severe problems with tickets containing
> any international characters like ö ä ü ß é è ê â etc.
> 
> Tickets created by eMails containig such characters are
> simply broken (only the subject line displays correctly)
> and replies from the web interface do not work at all 
> (the reply mail seems to be truncated after the first
> non-7-bit characters)
> 
> This is very sad because it keeps us from releasing RT
> to public use.
> 
> So my question is:
> 
> 1) Is this a (known) bug?
> 
> 2) If not: How do I configure RT to handle this stuff correctly?
> 
> Many thanks für any help!  
> 
> Jerry
> -- 
> Gerald Rüscher
> Lt. Rechnerbetreuung Mathematik
> ruescher at math.upb.de
> 
> Universität Paderborn
> Fakultät V - Mathematik/Informatik/Elektrotechnik
> Warburger Str. 100
> D-33098 Paderborn
> Tel : 05251/60-2600
> Fax : 05251/60-3729
> 
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