[rt-users] mailgate and EX_TEMPFAIL

[Jesse Vincent]

So. you appear to be using some form of external authentication to force
all users to authenticate before talking to your apache. apache isn't
letting the mail gateway talk to the web server. You can (I believe)
encode credentials in the url the mail gateway is trying to visit as
http://user:pass@host/....  OR you can tell apache to let the mail
gateway through.


On Thu, May 08, 2003 at 03:22:52PM -0500, Christian Gilmore wrote:
> Harald Wagener wrote:
> > What happens if You do
> > '/opt/rt3/bin/rt-mailgate < bla.txt', where bla.txt is a genuine 
> > message ?
> 
> Here is what happened.
> 
>         norad1% /opt/rt3/bin/rt-mailgate < ~/foo 
>         /opt/rt3/bin/rt-mailgate invoked improperly
>  
>         No url provided to mail gateway!
>  
>  
>         norad1% /opt/rt3/bin/rt-mailgate --url http://norad1.tivoli.com/rt 
> < ~/foo
>         An Error Occurred
>         =================
>  
>         401 Authorization Required
> 
> Looks like this may be the problem. I read in the rt-mailgate POD about 
> needing an RT user for gateway, but I've not seen any documentation that 
> tells me how to tell the mailgate which user/password to use. I carefully 
> read the RT3 PDF sections that would pertain to mail and saw no mention of 
> needing this user.
> 
> Also, I see that the setgid bit is set in RT2 but not in RT3. I'm assuming 
> that, since it is attempting to talk to the database via the web service, 
> mailgate no longer needs the setgid bit.
> 
> 
> Jesse Vincent wrote:
> > the mail gateway has a --debug flag. It might be helpful to hand-pipe a
> > message to it with that flag enabled to see what the server says...
> 
> I have that flag set. Not a bit of logging is done, though. Here's what I 
> have set:
> 
>         webreq: "|/opt/rt3/bin/rt-mailgate --debug --queue webreq --action 
> correspond 
>         --url http://norad1.tivoli.com/rt"
> 
>         Set($LogToSyslog    , 'debug');
>         Set($LogToScreen    , undef);
>         Set($LogToFile      , 'debug');
>         Set($LogToFileNamed , "$LogDir/rt.log.$$");    #log to 
> rt.log.<pid>.<user>
> 
> Thank you both for responding!
> 
> Thanks,
> Christian
> 
> ----------------------
> Christian Gilmore
> Technology Leader
> GeT Support Application Development
> IBM Software Group
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