[rt-users] Non-user ticket creation and tracking

[Brook Schofield]

At 12:56 PM 9/05/2003 +0300, Simo Melenius wrote:
>1)
>The RT application should accept requests from any employee or customer 
>without having to have a user account for him in the database. I believe 
>the email ticket creation does this, but is there a webpage interface, 
>where you could type your email address + your question, and click a 
>button to send it?

Jesse has made the rt.cpan.org web customisation files available - checkout 
http://rt.cpan.org for the interface to see if that is what you need (for 
example http://rt.cpan.org/NoAuth/ReportBug.html?Queue=DBIx-SearchBuilder ) 
and then take a look at:
         http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/rt-cpan/local/WebRT/html/
for the files.

>2)
>The non-users should be able to track the status of their request on the 
>web. This works for users but in order to get to the ticket view, you'll 
>have to have a login name and a password.

There is a scrip or customisation that will email the password to a user 
the first time they submit a ticket to RT (check the list or the RT contrib 
website for details). The user can then use the /SelfService/ interface to 
RT to track the progress of their jobs etc.

-Brook

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