[rt-users] (rt2) url splitting in ticket history/content

[Scott A. McIntyre]

Hi,

Where are the rules that rt2 uses to decide how to encode a URL when 
entered via email or the GUI such that it converts it into an actual 
hypertext reference?  We've got a problem whereby when particularly long 
URL's are entered into a ticket, they're split incorrectly and therefore 
lose their "clickability" for most browsers.

Obviously, some of this is up to specific mail clients which may perform 
line breaks on long lines in inappropriate places, but I suspect that 
there's still something in RT or one of the associated perl modules that 
may help reconstruct this into a more complete URI.

Any suggestions appreciated!

Scott