[rt-users] RE: rt-crontool not working

[Brett, Colin]

Harald Volz enquired:

"Hi,
I am running RT3.02 beta 6 on Suse 8.0
Trying to use rt-crontool for priority escalation fails, with the =
following error msg:
[crit]: Failed to load module RT::Condition::UntouchedInHours. (Can't =
locate Win32/Locale.pm in @INC (@INC contains: /opt/rt3/lib =
/opt/rt3/local/lib /usr/lib/perl5/5.8.0/i586-linux-thread-multi =
/usr/lib/perl5/5.8.0 =
/usr/lib/perl5/site_perl/5.8.0/i586-linux-thread-multi =
/usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl .) at (eval =
1493) line 3.
) at ./rt-crontool line 137.

Win32?? why this?"

I saw this same problem using RT 3.0.0. The problem was that
RT::Condition::UntouchedInHours didn't exist in the
/opt/rt3/lib/RT/Condition directory. I got round the problem initially by
using RT::Condition::Overdue .

BTW: Should the UntouchedInHours module be installed? Or does it have to be
written manually?

Hope this helps,
Colin Brett, UNIX/Oracle Administrator.
ProQuest Information & Learning
Tel: +44 (0)1223 271371
Email: colin.brett at proquest.co.uk